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Can't opt out of Guardian - still being charged

New Contributor

New Contributor

I have a 2011 Suburban and I LOVED remote start through the app, the diagnostics report and being able to unlock my truck with the app.  I was "transitioned" to Guardian without my consent and they keep charging me even though I repeatedly call to cancel.  

Anybody else having this problem?

Please know, you may cancel your OnStar Guardian services at any time either in the app or by calling 1.888.466.7827. 

New Contributor

Yes, I continue to be charged $15 a month after 3 times of cancelation. There has been class action lawsuits filed against Onstar for this reason. I am about to try and take legal action if this doesn't get resolved a.s.a.p.

Hello there. We would like to take a further look into your billing concerns on our end. Moving forward, please email with the subject headline ATTN: OnStar Community/Jgriff20. We will keep an eye out for your reply.