Forum Discussion
Unable to Use Website After Logging In
My parents recently gave me their truck as a gift and they also transfered all of their GM Rewards points to me to use for Onstar. I went to go look at all of the different Onstar services to see which would best suite me and I found one. So I logged into my account that I created a while back and tried to go to the Onstar One page but it just took me back to onstar.com/trial. This would happen with any of the pages on the Onstar website, even the account. It wouldn't even actually log me in, it would for a split second and take me to shop.onstar.com but then instantly take me back to onstar.com/trial page and I wouldn't be logged in. This goes for any browser and any device. I have tried my phone, my laptop, my chromebook, Google Chrome, Microsoft Edge, none of them work. Can someone help please?
1 Reply
Thank you for bringing this to our attention. We know how frustrating login concerns can be. Our team would be glad to look into this for you. To get started, could you please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include any error messages you are seeing. We'll be on the lookout for your message.