Forum Discussion
Unable to Use Website After Logging In
I found what the problem was, for me atleast, I don’t know if it will be the same for everybody else that has the same problem. For me it was because my dads truck was still under his OnStar account that I couldn’t add it to mine or anything, so I did have to end up pushing the onstar button in the truck and activate it that way by talking to a representative. The solution should be the same for everybody though, just push the onstar button in your car
I am seeing this same behavior when I try get any info from my onstar, I can login see another screen for a moment then it goes to the activate trial page. Just to top it off I just bought today and they could not get my vehicle to show onstar in mychevrolet app.
Thank you for sharing your experience here, @johnecurtis. Our team would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I am having this issue too! I’d love to set up a trial to see if I would like to get it but can’t even get into the site! I get a flash of the page I want to go to and then it kicks back to the homepage
From my understanding, the only work around is to turn your vehicle on and hit the onstar button and troubleshoot or seek information that way.
If you are still experiencing concerns with logging in, please send us a private message with additional details. Please be sure to include any error messages you see when trying to set up your trial. Our team will be on the lookout for your outreach.
Thank you for reaching out. We understand your frustrations with login concerns can be and would like to investigate this further for you. To get started, could you please send us a private message to OnStar_Support by selecting the envelope at the top right of the page? In your outreach, please be sure to include any error messages you see when trying to set up your trial. We will be sure to keep an eye out for your message.
