Forum Discussion
Unable to Use Website After Logging In
My parents recently gave me their truck as a gift and they also transfered all of their GM Rewards points to me to use for Onstar. I went to go look at all of the different Onstar services to see which would best suite me and I found one. So I logged into my account that I created a while back and tried to go to the Onstar One page but it just took me back to onstar.com/trial. This would happen with any of the pages on the Onstar website, even the account. It wouldn't even actually log me in, it would for a split second and take me to shop.onstar.com but then instantly take me back to onstar.com/trial page and I wouldn't be logged in. This goes for any browser and any device. I have tried my phone, my laptop, my chromebook, Google Chrome, Microsoft Edge, none of them work. Can someone help please?
I found what the problem was, for me atleast, I don’t know if it will be the same for everybody else that has the same problem. For me it was because my dads truck was still under his OnStar account that I couldn’t add it to mine or anything, so I did have to end up pushing the onstar button in the truck and activate it that way by talking to a representative. The solution should be the same for everybody though, just push the onstar button in your car
12 Replies
I am seeing this same behavior when I try get any info from my onstar, I can login see another screen for a moment then it goes to the activate trial page. Just to top it off I just bought today and they could not get my vehicle to show onstar in mychevrolet app.
Thank you for sharing your experience here, @johnecurtis. Our team would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I am having this issue too! I’d love to set up a trial to see if I would like to get it but can’t even get into the site! I get a flash of the page I want to go to and then it kicks back to the homepage
From my understanding, the only work around is to turn your vehicle on and hit the onstar button and troubleshoot or seek information that way.
Same issue for me, page keeps resetting. And here I am trying to give them money
We recommend clearing your cache and trying a different web browser as an initial troubleshoot for any website concerns you are experiencing, @jplants221. If you do this and you continue to have concerns, our team would be glad to learn more about the situation and explore opportunities for how we may help. To start, send us a private message to OnStar_Support by selecting the envelope at the top right of your screen. In your outreach, please include your full name, phone, email, OnStar account number and any additional context you can along with any error messages you see. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thank you for bringing this to our attention. We know how frustrating login concerns can be. Our team would be glad to look into this for you. To get started, could you please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include any error messages you are seeing. We'll be on the lookout for your message.
Has this been resolved.. I am still experiencing this issue...
Thank you for reporting this concern with the OnStar website. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I found what the problem was, for me atleast, I don’t know if it will be the same for everybody else that has the same problem. For me it was because my dads truck was still under his OnStar account that I couldn’t add it to mine or anything, so I did have to end up pushing the onstar button in the truck and activate it that way by talking to a representative. The solution should be the same for everybody though, just push the onstar button in your car