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6 months ago

Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.

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My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.

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My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.

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Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE","moderationData":{"__ref":"ModerationData:moderation_data:9267"},"body":"

Same issue here with the 2022 GMC Sierra Temematic Control Module
right at 3 years of ownership. Actually did not notice this for some time since I rarely use onstar. Now I am having to spend my money and time to this replaced. Dealership quoted me $700...

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Our team understands how frustrating unexpected repair costs can be for our loyal drivers and appreciates you reaching out to us directly, @Tylerpate. It would be our pleasure to learn more about the situation to assess all available opportunities for additional support towards an appropriate resolution to these concerns. When you have a moment, please send us a private message with some more details to best proceed with this support. We hope to hear from you again in the near future.

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Has anyone thought about taking this to the MEDIA? News outlets? Reply if you have connections… I’m camera friendly.

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Good to see the moderators on here copying and pasting the same reply. I don't think it matters if the vehicle is under warranty or not as mine is under warranty and I am getting the same old song and dance everyone else is. I called last week, and the dealer still has no ETA. I asked if there's a way to elevate the issue and they mentioned the backorders automatically ping GM. It's obviously not helping so maybe one of these moderators can help!!??

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NATIONWIDE RECALL. That’s the only way we will get something done with this issue!

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They say they will help you, they say they will communicate with the dealership. But these moderators aren’t doing anything unless you still have a warranty. They offer cost assistance ask you to give them a quote and to send them the diagnostic information only to turn around and tell you they can’t help. Why make the consumer go through all of that with false hope just to be let down again. It’s bad enough the module isn’t working, plus they want you to keep your service in order to help you so you’re paying for service that isn’t working, then they disappoint you again… NOT FAIR AND UNACCEPTABLE.

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I don't think the warranty makes any difference? My car is 6 months old on a lease and they are doing the same thing with me.

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I've been reaching out once a month to see if there is an update. I was told the part number changed, but that it is still on backorder. This is the most ridiculous thing I've ever seen. Are they just not making that one anymore? Is there a new, updated one we should get as a replacement?

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NATIONWIDE RECALL… let’s demand GM issue a RECALL on these modules.

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Same experience. Telematic module has failed . Confirmed by our dealer with part backordered with no ETA for part. 2025 Equinox EV level 2 options.

I would like to know from OnStar: What is the failure rate for this module?

Will the replace module have 5g instead of 4g? This module has been in production since 2015.

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We appreciate you bringing these difficulties with the OnStar hardware in your 2025 Chevrolet Equinox EV, @fdalbert. Our team recognizes how frustrating it can be when the services which you love and rely on aren't functioning properly. OnStar places the safety and satisfaction of our loyal Members as our utmost priority. With this in mind, it would be our pleasure to learn more about this situation to assess how we may best assist you through this delay and repair process. To continue with this support, our team kindly asks that you send us a private message with your OnStar account number, as well as the name of the dealership that you're currently working alongside to address this. To best reach us, you only need to select the envelope near the top of your screen and address your message to Advisor_Jack to be connected directly to us. We'll be keeping an eye on our inbox and hope to hear back again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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These moderators aren’t helping anyone. They’re just doing their due diligence to GM and trying to keep you the consumer complacent and quiet by offering you their help. They make you do a bunch of things and have private conversations with you just to disappoint you and tell you there’s nothing they can do. They can REALLY HELP by doing something about it. Onstar being part of GM should push for a NATIONWIDE RECALL on this module… that would help!

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Sameboat. 2025 Chev Equinox EV 5000 miles on it. Week 2 with no replacement in site. GM should acknowledge what the problem is. Design or supply. It is my understanding that the same module has been in production since 2015, using 4G as cellular service. Are they about to release a new module using 5G service?

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I have a 2024 Traverse with 2200 miles on it. At 1500 miles I noticed I couldn't turn on the data sharing hot spot button (greyed out) have been on the phone with OnStar several times and had it to the dealer several times. Yesterday I sat at the dealership for 3 hours while they replace my Telematic Control Module. They said it was all finished. I tried to turn on the hot spot sharing data button and it still doesn't work. So even replacing the module didn't help!!!

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Our team appreciates you bringing these difficulties with your OnStar in-vehicle Wi-Fi hotspot to our attention after your recent Telematics Module replacement, @ccmpwdy. We regret to learn that you've continued to encounter concerns with connecting to your services. It would be our pleasure to assist further with making sure that these features are restored so that you can get back to what really matters with the 2024 Traverse that you know and love. To proceed with this support, please don't hesitate to send us a private message with these details. All you need to do is click the envelope at the top of your screen and address the message to Advisor_Jack to be connected directly. Our team will be watching for your response and hopes to connect further in the future.

Hey everyone! Just wanted everyone to know that if an Onstar representative reaches out to you and says they can help you chances are THEY CANT AND WONT… unless your car is still under warranty. My car is a 2022 Buick Envision. I have A LOT of highway miles on it… that’s why finance… my module went out in DECEMBER. Just recently a rep said they can try to help me… I even go as far as sending them a QOUTE! Well guess what…after all that back and forth the ONSTAR rep tells me they can’t help me with this because I’m out of warranty! If I still had a warranty we wouldn’t be having this discussion right now… I’d be getting the problem fixed. The whole reason for reaching out in this forum was to try to get some help…not to be told something I already know! It still doesn’t EXCUSE the fact that my car is LESS THAN 3 years old with a failed Onstar module! The part is on back order, the dealer wants to charge $1000+ to fix, and I’m STILL paying for service I don’t have SINCE DECEMBER! Does everyone see the issue here? It doesn’t matter that I’ve been a loyal customer to GM for over 30 years, it doesn’t matter that I’ve paid for the premium packages in EVERY VEHICLE I’ve owned with Onstar, none of that matters. No one cares! I think it’s time to say goodbye to GM and go with their competitors and forget Onstar altogether!

GM needs to step up their A game and issue a Customer Satisfaction recall on this module before they lose consumers by the droves! Shame on Onstar! Shame on GM!
if people are still planning a class action lawsuit IM ALL IN!

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Hello did you ever receive the part? I would really like to know. I got a a new 2025 Tahoe and did it because of the entertainment and I can’t use it. I really would have stayed in my Toyota for this.

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No part. No help. Just utter disappointment. Time to hold GM and Onstar by GM accountable. Issue a RECALL….

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Quick question for everyone in this community… Before your Onstar modules went out, did anyone have a Park Assist Retrofit module installed as part of a GM recall? Did your Onstar module fail within a few months of the install? If so let me know… I think I might have something here as to why our systems have failed if so… Doesn’t fix the problem but at least i can confirm a cause if it is so…

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$97,000 GMC 3500 Denali that sits in the driveway unable to be used for what I bought it for...TOWING! Why? The faulty Telematic Control Module causes the trailer lights and brakes to not work. How silly is that! Found this out the hard way by getting pulled over and luckily without incident. Not having Onstar or navigation is one thing but not being able to safely tow is a much bigger issue. So now my Sierra with 7,700 miles on on it sits while I borrow or rent a tow vehicle to be able to tow trailers for work. Dealer's hands are tied and can't get mad at them for GM's complete irresponsibility on this. Once accidents and injuries happen (if they haven't already) hopefully this will get resolved. Meanwhile the frustration is building

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Dang, I’m now a newbie to the group. Had my 2023 GMC Sierra AT4 in yesterday and received the same “bad telematics module” diagnosis. Hopefully we all will get some relief soon. I was given the okay to drive it, I let my onstar subscription expire and won’t be towing my boat for a couple of weeks so fingers crossed the parts Start to ship soon.

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Our team is saddened to hear that you've encountered concerns similar to those expressed in this thread with your 2023 GMC Sierra AT4, @Kschmidt. We recognize how it can be frustrating to go without the connected services which you love and are glad to hear that you're already coordinating with your preferred dealership. To reach us, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. If at any point you should need our assistance, please don't hesitate to connect with us further in a private message. Our team is always happy to help our loyal Members.

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We understand how frustrating this concern with your telematic module is. That is not the experience we want for our customers. While we are unable to expediate part delivery, our team would be glad to connect with your dealership team and learn more about this concern for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

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Looks like I am joining the group! 2024 GMC Sierra 2500. Took my truck in for the 15,000 miles service and they went to complete some warranty work. They weren't able to do that since they discovered the telematics module is bad. They supposedly ordered and I dropped off my truck back off on the 6th of May. Went by today (7 May) and the part is backordered with no ETA.

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We would like to help in any way that we can alongside your certified GMC dealership. If you need assistance further communicating with the service team regarding your Sierra, you can send us a message so our team may learn more. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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@Advisor_Helen it would be great to solve the backorders at the dealers as that seems to be a problem.

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