Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
I would like to know if this issue has been fixed. I do have issues with a very resent purchase of a used 2025 GMC Acadia and found the On Star future didn't work; no navigation, no GPS and no On Star help plus no wifi. I hope to have it taken care next month.
Hope everyone got helped!
This concern surrounding OnStar in your recently purchased Acadia sounds frustrating, @DeJamz. Please send us a private message to OnStar Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Well, got my On-Star system (tcm module) checked Monday, they said they're going to order one, maybe come in next week. Hopefully, it does! Can't wait!
Our team would be glad to offer our support alongside your servicing dealership while they address your OnStar module concerns, @DeJamz. Send us a private message with more details including your name, email, phone, VIN and dealership to OnStar_Support to get started. Just select the envelope icon at the top right of your screen to do so. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
So, got the TCM replacement but still no On-Star. Now, waiting in line just like the rest of you all. No ETA on the other or should I quote the shop's dealer agent "Don't know when this module will be in". So, I like to have access to maps and wifi while traveling. I know I can use my phone but there's no On-Star incase an emergency arrises. Hope very soon!!!