Forum Discussion
Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.
100 Replies
has anyone filed a complaint with the NHTSA regarding onstar? https://www.nhtsa.gov/report-a-safety-problem#index. Since OnStar touts their product as a safety feature the fact that it breaks seems to be a safety recall issue.
Yes I did ! I hope others see this and do the same! I am not really savvy on these things or I would start a new thread with just that information so many people start filing! Maybe I will figure out how to do so!
I know this is an old tread but I just filed one too. I have a 2022 Chevy Silverado and about five days ago none of my tones were working. Like the tones for the seat belt or the turn signals. I rest the radio and the tones came back but the OnStar did not. I have an appointment this Friday for them to look at it and let me know what to do. If they don't fix it for free then I will just cancel my OnStar subscription and be with out it. I use Android Auto anyway but the OnStar App is pretty nice to have.
I agree, have you filed one? I think if enough of us do, they might take an action
I just found out my OnStar module is out on my 2022 Chevy blazer. Worked fine. Only thing I’ve had done lately is an oil change and tire rotate. I am wondering if they did some kind of software update, but it doesn’t say anything on my receipt and they didn’t say anything to me about it. I’m under 35,000 miles. My car is not quite three years old. We’ll see what they say about replacing it.
There was a recall for the Telematics (OnStar) Module that was a software update and it had to be performed at the dealership level. It reprogrammed the module so it would shut off after it completed an over the air update as there were instances where it would not power down properly and ended up draining the battery.
My 2023 Sierra had the module fail PRIOR to the update, but it was successfully installed in my 2024 Sierra. I have been without OnStar in my 2023 for almost 6 months with no estimated date for resolution and a lot of run around from GM Customer Care and the dealership.
Hopefully your resolution process goes better than mine.
I have a 2023 high country Tahoe that also needs a new module that I'm being told is back ordered. I'm frustrated to pay such an insane amount of money for a premium package vehicle that stops working after less than 2 years. Especially since this seems like a common problem!!! I'm also with the person who mentioned the software update....I've been wondering if that could be related
I also just experienced the On Star module needed replacement on a 2022 GMC Denali after it stopped working 2 months ago. I am over on mileage but feel after 2 years and have to pay almost $1000 to replace this is not right. I have been a loyal GMC customer for years and not happy after this repair, I will be looking at other brands when it is time for a new one. My dealer said there is nothing that GM would do as far as a "goodwill" gesture.
Just a follow up to my post from above and that I have purchased a new Ram 1500 Tungsten.... The air ride suspension and interior features are amazing! I never thought I would own a Ram but so far, I am sure glad I do! If GM would have stood behind a few issues I had I would have never looked elsewhere and purchased a new Denali.....
ERR! Super Cruise worked fine when I brought my 2023 Yukon in for a oil change Dec 19th.
Dealer said it has a recall to update soft wear. I said ok fine, Get er done....
Now it needs the module replaced. Let Us Know When The Part Will Ship!!! Please be honest. I love my truck and always buy GM.
Thanks.
I am in the same boat. 2022 Silverado 1500 just under 60,000 miles where module needs to be replaced. Onstar needs to be held accountable for faulty modules and cover the cost. This needs to be reported to the better business burea as this is not an isolated case but something that affects many Onstar customers.
I have been trying to figure out how this is any customers responsibility to pay to have a module fixed on a car that is a year old or less. And when I was sent an email by onstar telling me to call their connected assistance team to discuss this problem, well i called they said oh your onstar isn't connected in your 2023 Acadia. I said no kidding the module is out so they basically say it is not their problem and for me to take it up with GM. Then Onstar sends me an email stating that the 2019 buick i had came with 5 years of service and it is now out of date. I dont even have thar car anymore, traded it is on the acadia. They are no help what so ever and even after a call to them they send me back some BS email telling me my buick doesn't qualify for replacement since it is 5 years old. Oh okay but what about my 1 year old GMC? Doesn't that qualify for you to fix something it have to pay for? It really should be a recall at this point. So many dissatisfied customers that had to pay for 3 years of service whether they wanted it or not and it doesn't even work for a year. This is unacceptable and needs to be resolved and GM needs to fix it not the consumer.
I am in the same boat, my 2023 Acadia's telematic (onstar) module is out and the dealer is got it from is saying i am SOL and have to pay for it out of pocket for a service that was supposed to be on my vehicle for 3 years not 36000 miles or less. And yet here we are after paying all that money for a vehicle and being told it has something it doesn't is ridiculous. Onstar or GMC should be fixing this not the consumer
I just purchased a brand new 2025 Yukon Denali and all the engine light came on 20 minutes after I left the dealership. Onstar has never worked since new. I took it straight to my local dealer to get it diagnosed. After paying $95,000 for a new car everything should work especially on the drive home from the dealership. GM has no ETA on parts and I am not accepting that response. Here we go with the buy back process.
I just purchased a new 2025 Tahoe Premier and engine light is on at 254 miles.
curious if your dealer bought your Denali back or replaced it?
We appreciate you bringing this concern with your new 2025 Chevrolet Tahoe's engine directly to our attention, @smoore2245. Our team recognizes how frustrating these difficulties with your new Chevrolet can be and understands your present dissatisfaction. It would be our pleasure to learn more about this situation to assess all available avenues of assistance. If you're interested in exploring this support further, please don't hesitate to send us a private message with some additional details to best proceed. To reach us, please click the envelope icon towards the top of your screen and address your message to Advisor_Jack. We'll be keeping an eye out for your response and hope to connect again soon.
Hello,
Same problem! How was this resolved for you?
Yes the module was installed yesterday. 🥳🥳
Onstar,
Mileage has nothing to do with the forced Onstar contact placed on 2023 models by GMC. The contract stated 3 years of service, there is no provision for a mileage limitation in the Onstar contract. GMC should supply a device that will provide the service for the contracted time frame regardless of mileage. Selling a 3-year non-refundable service implies 3 years of implied warranty of merchantability for the device supplying the service.
That does make sense! Mine started working on my 2022 Blazer, but our truck has something draining the battery 2023 $80000 vehicle! New battery, checked 5 times now, towed in, wouldn't even jump. What the heck is wrong with these trucks?
After having my telematics module replaced yesterday and talking with the service department, these vehicles do not "jump start" like older vehicles. You have to leave the jumper cables attached for awhile and let the battery build up a charge.
The first time my 2023 Sierra Denali was dead (the one with the bad telematics module), it took 20 min of having the cables connected to my 2024 Sierra AT4X before the Denali would start.
Yep, still having to pay out of pocket ($750), waiting on the part with no eta, and losing out on the onstar services that have been paid for... Doesn't seem like Onstar really cares since they're owned by GM. Onstar emailed me but it basically stated, sorry you're upset and out of warranty on your 1.5 year old truck, good luck working with the dealer. Then mentioned calling them if I wanted to discuss it more.
I would call if I knew I wouldn't be wasting my time. Last two times I've called Onstar I was put on hold for almost 2 hours, and hung up on one of those times (and not called back).
Thanks OnStar, for the great customer service.