Forum Discussion
New 2025 telematics module not working
So I got a new 2025 Chevy Tahoe so my kids could have the backseat entertainment tvs equipped with YouTube and Hulu. I got the new vehicle after a big headache dealing with the dealership. They knew that this was the most important thing to me when trading in my vehicle for this one. You would think getting a new vehicle it would be inspected top to bottom to make sure it was all correctly working. But no I got in and tried set up the onstar and nothing. I took it to service they had my new vehicle for three days and then told me. It’s the telematics module and it’s on back order and there is no eta on when I could get one. Also they will only be able tell it’s coming when it ships so we are all in the dark. I didn’t even have the car for an hour, and it came to me broke. This is just so upsetting and who knows if they’re even making these for a brand new cars at this time it could take a couple months a year who knows maybe more I h had more in my Toyota then I do in this car right now no GPS no speed limits no backseat entertainment no Wi-Fi nothing the whole reason I did. This was to not have to keep giving my children my phone so I could run my business more efficiently. The dealership didn’t seem to care though and doesn’t seem to care. I’m just gonna keep trying to solve it so they do something about it.
if anybody knows of a class action suit that’s happening or a lawyer that wants to start one please let them contact me. I have all the proof to show. and if anybody replies, if they could tell me how long it took for them to get one just so I can know.
2 Replies
The same here: a 2025 Equinox with only 1500 miles and no OnStar or Internet-related functions due to a malfunctioning Telematics Module. The vehicle has been in the dealership shop for over a week, waiting for a GM Computer Specialist to come down from Detroit to manually write the software into the new module. It took the dealership a week to get the new module, but the service department couldn't get it to accept the software. If the vehicle is not fixed soon, I have no choice but to contact a lemon law Lawyer.
Our team appreciates you bringing this concern with your new 2025 Chevrolet Tahoe's OnStar hardware and connected services, @amberhencey1. We recognize how frustrating it can be when the services that you were most excited to take advantage of are not functioning properly and can understand your present dissatisfaction. This is not the first impression that we strive to provide for our loyal Chevrolet and OnStar Members. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you towards an appropriate and efficient resolution. To move forward with this support, please don't hesitate to send a private message with these details to us. We kindly ask that you also include your OnStar account number and VIN so that we can verify you as the account holder. To get started, all you need to do is select the envelope at the top corner of your screen and add Advisor_Jack, to your response so that you're connected directly to us here. Our team will be keeping an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement