Forum Discussion
New 2025 telematics module not working
So I got a new 2025 Chevy Tahoe so my kids could have the backseat entertainment tvs equipped with YouTube and Hulu. I got the new vehicle after a big headache dealing with the dealership. They knew that this was the most important thing to me when trading in my vehicle for this one. You would think getting a new vehicle it would be inspected top to bottom to make sure it was all correctly working. But no I got in and tried set up the onstar and nothing. I took it to service they had my new vehicle for three days and then told me. It’s the telematics module and it’s on back order and there is no eta on when I could get one. Also they will only be able tell it’s coming when it ships so we are all in the dark. I didn’t even have the car for an hour, and it came to me broke. This is just so upsetting and who knows if they’re even making these for a brand new cars at this time it could take a couple months a year who knows maybe more I h had more in my Toyota then I do in this car right now no GPS no speed limits no backseat entertainment no Wi-Fi nothing the whole reason I did. This was to not have to keep giving my children my phone so I could run my business more efficiently. The dealership didn’t seem to care though and doesn’t seem to care. I’m just gonna keep trying to solve it so they do something about it.
if anybody knows of a class action suit that’s happening or a lawyer that wants to start one please let them contact me. I have all the proof to show. and if anybody replies, if they could tell me how long it took for them to get one just so I can know.
15 Replies
The same here: a 2025 Equinox with only 1500 miles and no OnStar or Internet-related functions due to a malfunctioning Telematics Module. The vehicle has been in the dealership shop for over a week, waiting for a GM Computer Specialist to come down from Detroit to manually write the software into the new module. It took the dealership a week to get the new module, but the service department couldn't get it to accept the software. If the vehicle is not fixed soon, I have no choice but to contact a lemon law Lawyer.
Curious if they got it fixed? My vehicle is three months old and OnStar and My Chevy App do not work. I can not be without a vehicle for any amount of time. I use my vehicle for work. Did they give you a loaner? If Ithe module is broken in a brand new vehicle, and every other person is having that problem. is that a lemon law or class action thing?
I purchase a 2025 Chevy Equinox in October 2024. The car started given me problems about 7/8 months (June-July 2025), after I purchased it. We drove on vacation 12 hours with the car doors rattling on the highway. I knew this was weird but once we got to our destination the noise seemed to cease. However on the drive back home the noise returned. The OnStar system failed while on vacation which is how I found out there was any issues at all. There was no internet coming through the car when my kids tried to link their devices. Upon our return home I went to the local service department where I bought the car at OnStar's request because they troubleshoot the car and told me they were not getting a signal to my car. When I took the car in to be inspected the sales representative, the service team, and the service manager was "playing dumb", stating they have never heard of the noise that I clearly had recorded on my phone. During the inspection of the vehicle they said that the high frequency antenna had shorted out which is why they believe the noise in the doors was happening. Sure, the part came in a week or so later and they put it it however it did nothing to eleviate the telematic module issues. I drove off the lot and turned right back around to go back to the service department. I was told that my computer system was still not working and was told that the radio was now dead and I needed a new one which should fix the module issue. Ok, waited for that part to get in, took it back, got the radio replaced. Still no internet or working OnStar features. At this point I refused to take the car from the service department until it was fixed. They were not happy with me at that point. However, they kept the car for a month trying to fix the module and update the computer system. Engineers from Michigan and upper management came to work in my car. Once the install was complete and started working again it was nothing like the original screen at purchase, which I complained about but was told that it was a GM system update that they couldn't do anything about. The rear view camera screen is much smaller than it previously was. I took my car because I was tired of fighting with them and noted the case I had opened at GM when the issues first started. Customer service rep told me to ask for a buy back in July which I did. The dealership manager told me the process was too and I needed to wait for the service department to try and fix the issues. Got my car back in August after all of this nonsense, then late November 2025 telematic module crashed again. I'm ticked took the car in and the service team was completely dismissive and says, "the part is on a Nationwide back order, however your car is safe to drive, we'll call you when it gets in". The service person also states," all car companies have issues with some cars, yours just happens to be one of them". WTH??? I filed a claim with the state attorney generals office and will be filing with the BBB auto arbitration department as well. I also contacted a local news station to see if we can get spotlight on this issue. Chevy customer service is not helpful. They just say"I understand", and "I'm sorry", a lot. Customer also plays phone tag with you as well. This person needs to calm you back or that person will follow up with you. If anyone decides to file a class action lawsuit against Chevy let me know. I'm looking into this as well. They aidi dint have a nationwide recall fir anything regarding this issue because I asked that too. Was told, " maybe in the future"😡
This isn't the experience we want for any of our Members. While the feedback is appreciated, our team is glad to connect to learn more about the persisting concerns with your OnStar module and help find you a resolution. Please send a message to OnStar_Support with more details so we can assist. Just select the envelope icon at the top right of your screen to get started.
After 4 months I am still waiting and the dealers have been little help. The car sat for a whole month along with 3 others. No one seems to know or is willing to say when this whole mess will be resolved.
There is a message about the emergency communications and the GPS works some days but not others.
I agree with CarCat59 and others on the lack of transparency from GM and OffStar.
I was told by GM that my wait would be 3-4months. The dealer was able to locate one in just 4 weeks. It was only a couple of hours to have installed. It has been in and working for a couple of months now.
Thank you.
I just bought a new 2025 Tahoe z71 and I’m having the same issue. Could not even get it to connect to OnStar at the dealership the day I bought it , so disappointing. I never once had a single problem with my 2021 Tahoe high country , wish I would’ve just kept it.
I think my biggest problem is the lack of concern both GM and OnStar have. They just don't care about lying to you over and over again. In addition, they are rude. There is absolutely no decent customer service with anything or anyone having to do with this issue and this vehicle. What a disappointment.
Our team appreciates you bringing this concern with your new 2025 Chevrolet Tahoe's OnStar hardware and connected services, @amberhencey1. We recognize how frustrating it can be when the services that you were most excited to take advantage of are not functioning properly and can understand your present dissatisfaction. This is not the first impression that we strive to provide for our loyal Chevrolet and OnStar Members. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you towards an appropriate and efficient resolution. To move forward with this support, please don't hesitate to send a private message with these details to us. We kindly ask that you also include your OnStar account number and VIN so that we can verify you as the account holder. To get started, all you need to do is select the envelope at the top corner of your screen and add Advisor_Jack, to your response so that you're connected directly to us here. Our team will be keeping an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Been there done that, sent PM and never received an adequate reply. More of a "We are concerned" but GM does nothing. What is it going to take to get this resolved for all of us owners.
Same problem here. 2025 Equinox EV. Was great till about 3 weeks ago, then all internet, maps, etc, went dead. Dealership diagnosed the bad module and ordered it. Now says unable to give any idea of when a replacement module might come in. Paid for services, such as hot spot, don't work. Not happy.
Thank you for reporting this occurrence. We realize how inconvenient part delays like this can be, and we'd like to investigate into this further and see if we can provide some answers. To get started, we ask you send us your OnStar Account number or VIN in private messaging to OnStar_Support. Just select the envelope in the top right corner of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.