Forum Discussion

amberhencey1's avatar
amberhencey1
New Contributor II
6 months ago

New 2025 telematics module not working

So I got a new 2025 Chevy Tahoe so my kids could have the backseat entertainment tvs equipped with YouTube and Hulu. I got the new vehicle after a big headache dealing with the dealership. They knew ...
greg757's avatar
greg757
New Contributor II
6 months ago

The same here: a 2025 Equinox with only 1500 miles and no OnStar or Internet-related functions due to a malfunctioning Telematics Module. The vehicle has been in the dealership shop for over a week, waiting for a GM Computer Specialist to come down from Detroit to manually write the software into the new module. It took the dealership a week to get the new module, but the service department couldn't get it to accept the software. If the vehicle is not fixed soon, I have no choice but to contact a lemon law Lawyer.

CarCat59's avatar
CarCat59
Contributor
4 months ago

Curious if they got it fixed?  My vehicle is three months old and OnStar and My Chevy App do not work.  I can not be without a vehicle for any amount of time. I use my vehicle for work.  Did they give you a loaner?   If Ithe module is broken in a brand new vehicle, and every other person is having that problem. is that a lemon law or class action thing?