Forum Discussion
New 2025 telematics module not working
The same here: a 2025 Equinox with only 1500 miles and no OnStar or Internet-related functions due to a malfunctioning Telematics Module. The vehicle has been in the dealership shop for over a week, waiting for a GM Computer Specialist to come down from Detroit to manually write the software into the new module. It took the dealership a week to get the new module, but the service department couldn't get it to accept the software. If the vehicle is not fixed soon, I have no choice but to contact a lemon law Lawyer.
- CarCat594 months agoContributor
Curious if they got it fixed? My vehicle is three months old and OnStar and My Chevy App do not work. I can not be without a vehicle for any amount of time. I use my vehicle for work. Did they give you a loaner? If Ithe module is broken in a brand new vehicle, and every other person is having that problem. is that a lemon law or class action thing?
- Rfloyd128 days agoNew Contributor
I purchase a 2025 Chevy Equinox in October 2024. The car started given me problems about 7/8 months (June-July 2025), after I purchased it. We drove on vacation 12 hours with the car doors rattling on the highway. I knew this was weird but once we got to our destination the noise seemed to cease. However on the drive back home the noise returned. The OnStar system failed while on vacation which is how I found out there was any issues at all. There was no internet coming through the car when my kids tried to link their devices. Upon our return home I went to the local service department where I bought the car at OnStar's request because they troubleshoot the car and told me they were not getting a signal to my car. When I took the car in to be inspected the sales representative, the service team, and the service manager was "playing dumb", stating they have never heard of the noise that I clearly had recorded on my phone. During the inspection of the vehicle they said that the high frequency antenna had shorted out which is why they believe the noise in the doors was happening. Sure, the part came in a week or so later and they put it it however it did nothing to eleviate the telematic module issues. I drove off the lot and turned right back around to go back to the service department. I was told that my computer system was still not working and was told that the radio was now dead and I needed a new one which should fix the module issue. Ok, waited for that part to get in, took it back, got the radio replaced. Still no internet or working OnStar features. At this point I refused to take the car from the service department until it was fixed. They were not happy with me at that point. However, they kept the car for a month trying to fix the module and update the computer system. Engineers from Michigan and upper management came to work in my car. Once the install was complete and started working again it was nothing like the original screen at purchase, which I complained about but was told that it was a GM system update that they couldn't do anything about. The rear view camera screen is much smaller than it previously was. I took my car because I was tired of fighting with them and noted the case I had opened at GM when the issues first started. Customer service rep told me to ask for a buy back in July which I did. The dealership manager told me the process was too and I needed to wait for the service department to try and fix the issues. Got my car back in August after all of this nonsense, then late November 2025 telematic module crashed again. I'm ticked took the car in and the service team was completely dismissive and says, "the part is on a Nationwide back order, however your car is safe to drive, we'll call you when it gets in". The service person also states," all car companies have issues with some cars, yours just happens to be one of them". WTH??? I filed a claim with the state attorney generals office and will be filing with the BBB auto arbitration department as well. I also contacted a local news station to see if we can get spotlight on this issue. Chevy customer service is not helpful. They just say"I understand", and "I'm sorry", a lot. Customer also plays phone tag with you as well. This person needs to calm you back or that person will follow up with you. If anyone decides to file a class action lawsuit against Chevy let me know. I'm looking into this as well. They aidi dint have a nationwide recall fir anything regarding this issue because I asked that too. Was told, " maybe in the future"😡
- Advisor_Sara26 days agoModerator
This isn't the experience we want for any of our Members. While the feedback is appreciated, our team is glad to connect to learn more about the persisting concerns with your OnStar module and help find you a resolution. Please send a message to OnStar_Support with more details so we can assist. Just select the envelope icon at the top right of your screen to get started.
- mwilliams8152 days agoNew Contributor
I have had the exact same issues with my 2025 Equinox. I also bought mine in Oct 2024 and stated having issues in August 2025. I as well experienced the doors rattling and the super loud noises when you got to a certain speed and the dealership had me looking like a fool! The work order literally said some customers are more sensitive to noises than others....ummm I had 2 other adults in car with me we all weren't delusional. Dealership has been less than helpful as well! If there ever is a class action I will be joining as well!
- Advisor_Ahmed2 days agoModerator
We know how upsetting these concerns with your telematics module, and doors rattling must be. Our team would be glad to connect and look into this further for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right. We'll be on the lookout for your message.