Forum Discussion
New 2025 telematics module not working
Same problem here. 2025 Equinox EV. Was great till about 3 weeks ago, then all internet, maps, etc, went dead. Dealership diagnosed the bad module and ordered it. Now says unable to give any idea of when a replacement module might come in. Paid for services, such as hot spot, don't work. Not happy.
- Advisor_Sara25 days agoModerator
Thank you for reporting this occurrence. We realize how inconvenient part delays like this can be, and we'd like to investigate into this further and see if we can provide some answers. To get started, we ask you send us your OnStar Account number or VIN in private messaging to OnStar_Support. Just select the envelope in the top right corner of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.