New 2025 telematics module not working

Our team appreciates you bringing this concern with your new 2025 Chevrolet Tahoe's OnStar hardware and connected services, @amberhencey1. We recognize how frustrating it can be when the services that you were most excited to take advantage of are not functioning properly and can understand your present dissatisfaction. This is not the first impression that we strive to provide for our loyal Chevrolet and OnStar Members. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you towards an appropriate and efficient resolution. To move forward with this support, please don't hesitate to send a private message with these details to us. We kindly ask that you also include your OnStar account number and VIN so that we can verify you as the account holder. To get started, all you need to do is select the envelope at the top corner of your screen and add Advisor_Jack, to your response so that you're connected directly to us here. Our team will be keeping an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement