Forum Discussion
Onstar Module Needs Replaced
has anyone filed a complaint with the NHTSA regarding onstar? https://www.nhtsa.gov/report-a-safety-problem#index. Since OnStar touts their product as a safety feature the fact that it breaks seems to be a safety recall issue.
I just found out my OnStar module is out on my 2022 Chevy blazer. Worked fine. Only thing I’ve had done lately is an oil change and tire rotate. I am wondering if they did some kind of software update, but it doesn’t say anything on my receipt and they didn’t say anything to me about it. I’m under 35,000 miles. My car is not quite three years old. We’ll see what they say about replacing it.
There was a recall for the Telematics (OnStar) Module that was a software update and it had to be performed at the dealership level. It reprogrammed the module so it would shut off after it completed an over the air update as there were instances where it would not power down properly and ended up draining the battery.
My 2023 Sierra had the module fail PRIOR to the update, but it was successfully installed in my 2024 Sierra. I have been without OnStar in my 2023 for almost 6 months with no estimated date for resolution and a lot of run around from GM Customer Care and the dealership.
Hopefully your resolution process goes better than mine.
That is exactly how mine stopped working. I was unable to get the recall update right away due to travel. I had zero issues with my vehicle or my battery. After I got the recall update, onstar was dead and so was all of the features that go along with that. It's been 3 months and my dealership service department do not have a date for the part. After reading all the complains on here, I have lost hope. This is unbelievably ridiculous. They are in no hurry to remedy this problem. My vehicle is still under warranty.
I agree, have you filed one? I think if enough of us do, they might take an action
Something needs to be done about OnStar. They are crooks and incompetent to say the least. We need to fight back!
Yes I did ! I hope others see this and do the same! I am not really savvy on these things or I would start a new thread with just that information so many people start filing! Maybe I will figure out how to do so!
I know this is an old tread but I just filed one too. I have a 2022 Chevy Silverado and about five days ago none of my tones were working. Like the tones for the seat belt or the turn signals. I rest the radio and the tones came back but the OnStar did not. I have an appointment this Friday for them to look at it and let me know what to do. If they don't fix it for free then I will just cancel my OnStar subscription and be with out it. I use Android Auto anyway but the OnStar App is pretty nice to have.
This isn't the experience we want you to be having with your Silverado or your OnStar Services. You took the right first step by bringing this concern to your dealership's attention, as they are able to investigate further and determine the correct next steps. If you would like an additional layer of support through this process or have any questions, feel free to private message OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.