Forum Discussion
GM & OnStar Cannot Agree on Services Included
We have a 25 Silverado EV LT. We are having an issue where all our Music streaming apps like Amazon Music and Spotify all tells us we need to purchase an upgraded plan. Very clearly on the OnStar site it says the following:
Take a look at what’s included
Your vehicle has more than ever before. Feel more connected on and off the road with our core features.
- Automatic Crash Response*
- Remote Commands*
- Google Maps and Google Assistant*
- Maps+*
- Audio Streaming Apps
OnStars included services should OnStar Basics with Audio streaming apps included. In the description it explains streaming through your audio apps is included. Talking to GM and OnStar I keep getting told different answers. OnStar wants to sell you a very expensive OnStar One app to get audio streaming to work. Others from GM tell me audio streaming is absolutely included and it is an issue with what has been activated. Here on my current vehicle it show VERY CLEARLY audio is included.
If you click Details it further reinforces the idea the Music is included.
Stream your favorite songs and playlists with your music apps from your center display, bringing you a variety of entertainment options on every drive.
Please help fix this as this is VERY misleading to tell customer Music is included and then not provide it and give excuses like you need to buy a very expensive plan to get what is already included!
7 Replies
Did you ever get anyone to clarify this for you? I purchased a 2025 Acadia, and I was wondering the exact same thing. The OnStar Basics description is very specific that music, podcasts, audio books, and news audio streaming apps are included, but they all prompt me to upgrade my OnStar plan other than the Google News app. The moderator's replies to your original message make absolutely no sense.
OnStar Basics for 2025 model year and newer vehicles currently includes the following features, @Yogi481. You can learn more, and explore answers to many frequently asked questions by visiting: https://www.onstar.com/support/faq.
Automatic Crash Response
Navigation
Remote Commands
Voice Assistant
Audiobooks
MusicNows
Podcasts
We would be glad to investigate further into the situation with your Acadia and help to provide any additional clarity available on the options available to you and your vehicle. To start, send us a private message to OnStar_Support with more details. Kindly include your contact information, VIN and any other info you may wish. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.I 100% agree. The messages make no sense. I honestly gave up on this group. The other issue is after talking to a dozen FM people, all had different answers. I was told garbage like music means you can download the music app but not actually play music!! Another said everything requires the premium $350 plan! Long story short, I was right, finally an EV concierge did a remote diagnosis and said the OnStar module needed an update at a dealer. Did it and appears to work but been here before. Will see if it stays working. GM really needs to put CarPlay back since they cannot reliably do it without like Tesla. Very frustrating and I wasted a dozen hours trying to get this fixed.
Thank you for the update and for sharing your feedback, @szerfas as. We’re glad the EV concierge was able to identify the need for a dealer module update. If the issue comes back or you have any questions, please feel free to send us a private message to OnStar_Support with additional details.
We appreciate you connecting here and recognize your desire for clarity regarding your audio streaming features. Music, Podcasts, Audiobooks, News, are all accessible in-Vehicle Apps which are included with OnStar Basics. Please know, Infotainment Head Unit data is required to utilize these features and a paid subscription may be necessary for use of an in-vehicle app. For example, members can receive the Apple music app without a paid plan but will need one to use the app. We hope this information proves helpful. Should you have further questions, please let us know.
I am confused by your answer. What do you mean by music is accessible? I can see it but I cannot listen to it without adding an OnStar data plan? So what music streaming is included with the Basic if you still have to buy a data plan? Sounds like none.
Your example says, "For example, members can receive the Apple music app without a paid plan but will need one to use the app." Are you talking about the Apple Music subscription or the OnStar data plan that you have to sign up for or both? So I can download the app but not listen to anything without the OnStar data plan? I am not sure what the value is to that? Tesla made this 10x easier, clearer and more affordable. Very frustrating and disappointing since GM also removed CarPlay.
We do appreciate your feedback on the CarPlay and OnStar plans. Please know that if you had any further feedback, questions, or concerns, our team would be glad to assist you here or via private messages. To connect with us privately, please select the envelope at the top right and send a message to OnStar_Support.