Forum Discussion

szerfas's avatar
szerfas
New Contributor II
2 months ago

GM & OnStar Cannot Agree on Services Included

We have a 25 Silverado EV LT.  We are having an issue where all our Music streaming apps like Amazon Music and Spotify all tells us we need to purchase an upgraded plan.  Very clearly on the OnStar s...
Yogi481's avatar
Yogi481
New Contributor
27 days ago

Did you ever get anyone to clarify this for you? I purchased a 2025 Acadia, and I was wondering the exact same thing. The OnStar Basics description is very specific that music, podcasts, audio books, and news audio streaming apps are included, but they all prompt me to upgrade my OnStar plan other than the Google News app. The moderator's replies to your original message make absolutely no sense.

  • Advisor_Brendan's avatar
    Advisor_Brendan
    Moderator
    26 days ago

    OnStar Basics for 2025 model year and newer vehicles currently includes the following features, @Yogi481. You can learn more, and explore answers to many frequently asked questions by visiting: https://www.onstar.com/support/faq.

     

    Automatic Crash Response
    Navigation
    Remote Commands
    Voice Assistant
    Audiobooks
    Music

    Nows
    Podcasts

    We would be glad to investigate further into the situation with your Acadia and help to provide any additional clarity available on the options available to you and your vehicle. To start, send us a private message to OnStar_Support with more details. Kindly include your contact information, VIN and any other info you may wish. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.

  • szerfas's avatar
    szerfas
    New Contributor II
    26 days ago

    I 100% agree.  The messages make no sense.  I honestly gave up on this group.  The other issue is after talking to a dozen FM people, all had different answers. I was told garbage like music means you can download the music app but not actually play music!!  Another said everything requires the premium $350 plan!  Long story short, I was right, finally an EV concierge did a remote diagnosis and said the OnStar module needed an update at a dealer.  Did it and appears to work but been here before.  Will see if it stays working.  GM really needs to put CarPlay back since they cannot reliably do it without like Tesla.  Very frustrating and I wasted a dozen hours trying to get this fixed.

    • Advisor_Charly's avatar
      Advisor_Charly
      Moderator
      25 days ago

      Thank you for the update and for sharing your feedback, @szerfas as. We’re glad the EV concierge was able to identify the need for a dealer module update. If the issue comes back or you have any questions, please feel free to send us a private message to OnStar_Support with additional details.