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szerfas's avatar
szerfas
New Contributor II
2 months ago

GM & OnStar Cannot Agree on Services Included

We have a 25 Silverado EV LT.  We are having an issue where all our Music streaming apps like Amazon Music and Spotify all tells us we need to purchase an upgraded plan.  Very clearly on the OnStar s...
szerfas's avatar
szerfas
New Contributor II
26 days ago

I 100% agree.  The messages make no sense.  I honestly gave up on this group.  The other issue is after talking to a dozen FM people, all had different answers. I was told garbage like music means you can download the music app but not actually play music!!  Another said everything requires the premium $350 plan!  Long story short, I was right, finally an EV concierge did a remote diagnosis and said the OnStar module needed an update at a dealer.  Did it and appears to work but been here before.  Will see if it stays working.  GM really needs to put CarPlay back since they cannot reliably do it without like Tesla.  Very frustrating and I wasted a dozen hours trying to get this fixed.

Advisor_Charly's avatar
Advisor_Charly
Moderator
25 days ago

Thank you for the update and for sharing your feedback, @szerfas as. We’re glad the EV concierge was able to identify the need for a dealer module update. If the issue comes back or you have any questions, please feel free to send us a private message to OnStar_Support with additional details.