Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
205 Replies
RECALL RECALL!
I was informed today by onstar that I need a new BCM onstar module. My car is 32 days old and the part is on national backorder.
Has anyone consulted a lawyer about this or is this just hoping that one is filed?
I bought a brand new 2025 with 3 miles on it because my low functioning daughter needs wifi to run her tablet while we are in the car or she has bad meltdowns since she doesn't like being in her special car seat.
I have contacted a attorney. My car is 2025 and has been in the shop since July 1st. This module had affected my vehicle in a way that it **bleep** the whole thing down and had yo get it towed to the dealership. No eta for the part and they wanted to take the part out and have me drive the car. Nope not happening. Putting miles on and am not getting what I am paying payment for. By the time that part comes in the warranty will be out .
Please let us know what attorney so we can contact to show support.
Melissa Cardona Moore
2022 Buick Envision
Onstar/Wifi out since December 2024. Car out of warranty. Part is unavailable and too expensive to fix.
Ever get any help? I have 2023 Buick Envision av. And no onstar.
Calvin Shields. 2023 Buick Envision Avenir. My OnStar module died over 2 months ago. I had the module replaced and have tried for over a month for OnStar's technical department to correct a problem with my MDN (mobile phone number) on the unit which supposedly causes the data plan to not work at all. I've called OnStar support about this problem at least 2 times a week since the unit was replaced and the only response I ever get is "I'm sorry but I can't fix it. One of our senior engineers/level 2/level 3 technicians will have it fixed in the next 2-3 days. Here's your new case number..." I'm tired of getting "new case numbers" and NO ONE EVEN ATTEMPTS to correct the problem. Please put me on the list for the class action suit because I'm tired of all these "put off/pass-the-buck" games!
I have same car same problem. I’m not paying to fix this. Dealer says to me not a safety issue it’s luxury. Add me to list also.
We all have had similar issues. Onstar told me the Onstar phones will no longer work period. After 2021 they discontinued them. Same as our weather app. And no explanation at all.
And they want to remove Apple Car Play and Android Auto and everything will be dependent on the OnStar Module (telematic) that continues to be on back order.
Howard Houston-Telematic control on Back order. No ETA. 2025 Chevy Blazer EV.
Same issue, bought Equinox Ev in December 2024 and GPS stopped working end of June, dealers doesn't want to look at these issues and had to call multiple dealers to just get the car in and get checked. They say onstar module needs replaced and thats backordered. Service rep said it might even take 2yrs to part arrive and my lease might expire. Never buying GM vehicle again and looking to join the law suit.
Rajender-Dheeraj Peddi
2025 Equinox EVSame issue. Why am I paying for this service and it doesn't work and they appears to be no end in sight. Cars sitting at dealers if they will take them for months, waiting for repair.
Paul Olson
2024 Lyriq Sport 2.
I have contacted my State's Attorney General . I just need some guidance on how to proceed. Next I am looking into how to file a class action lawsuit.
https://www.nhtsa.gov/report-a-safety-problem
REPORT YOUR MODULES TO THIS LINK!!!
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION!!!
I hear you. I have called multiple dealers. They refuse to call back to schedule. I guess the only way to fix anything is to start a lawsuit. Problem is, that too will take years. I also feel that the dealerships will not look at our cars because they don't want everyone to file under LEMON LAW. Which is absolutely what will happen.
I’ve been quietly dealing with major issues on my 2025 Chevy Blazer EV. First, GM couldn’t provide the Tesla Supercharger adapter for weeks—essential for long trips. Now, my Telematics unit has failed, cutting off my OnStar and over-the-air updates. I’ve been told there’s no ETA on the part.
Amira from GM’s resolution team has been outstanding—responsive and genuinely helpful—but even she can’t get answers.
Same deal here. I can't even get a "preferred" dealership to call me back to schedule an appointment to look at it. I have even provided the error code from onStar.
Have a 2022 Silverado 1500, I have no idea when my OnStar had failed and only discovered it recently when trying to unlock my doors, called OnStar and went through troubleshooting and was told to set up service appointment with dealer and issued a case number. Called the dealer and they wanted to keep the vehicle for several days, no loaner, then discovered I am out of warranty only 33,000 miles!
Not going to get this fixed for days in the shop and hundreds, maybe thousands to repair replace since I only used the services once or twice, am very disappointed with Chevy and OnStar
My OnStar recently went out as well, and I'm trying to avoid another trip to the dealership for a fix! This seemed to happen around the same time as I got the recent software recall fix -- what I don't get is why GMC is not taking more responsibility for that and offering a clean fix.
Renee Rice
We regret to learn that you've encountered these difficulties with the OnStar connected services that you know and love, @nathankrice. Our team recognizes how important these features are to your experience and assures you that it would be our pleasure to assist towards their swift resolution. OnStar wants better for our loyal Members. When you have a moment, we kindly ask that you send us a private message with these details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your message and hopes to hear back again soon.
I am owner of Chevy Equinox 2025 and your onstar telemaric module is malfunctioning cause to drain my battery making the vechile not drivable so there is no part available or ETA. This is really bad for Onstar that they have not come up with a solution and law suites are necessary as this would put them out of business. No resolution to this I will make sure to never buy any vechile or product that has Onstar. I want a resolution from Onstar and I will further my interests in a class action lawsuit.
Back ordered in NY and NJ as well. Tried two dealerships for the part. Question did any of you get a retrofit module installed as a recall before your Onstar modules went out? It’s the Park Assist retrofit module… let me know if this was done before your Onstar went out… I think I might have stumbled upon the issue here if it has…