Forum Discussion
class action lawsuit OnStar module backorder
We regret to learn that you've encountered these difficulties with the OnStar connected services that you know and love, @nathankrice. Our team recognizes how important these features are to your experience and assures you that it would be our pleasure to assist towards their swift resolution. OnStar wants better for our loyal Members. When you have a moment, we kindly ask that you send us a private message with these details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your message and hopes to hear back again soon.
I am owner of Chevy Equinox 2025 and your onstar telemaric module is malfunctioning cause to drain my battery making the vechile not drivable so there is no part available or ETA. This is really bad for Onstar that they have not come up with a solution and law suites are necessary as this would put them out of business. No resolution to this I will make sure to never buy any vechile or product that has Onstar. I want a resolution from Onstar and I will further my interests in a class action lawsuit.
Hey APChevy
That happened to mine too! I had to buy a BRAND NEW BATTERY. Listen Onstar will say they will help you but they won’t. I spoke to a LIVE rep at We Are Listening GM Customer Satisfaction division for months about my issues with the module, and then my ONSTAR module fully failed after a reprogramming of another module… I’ve had GM all my life. This is the first vehicle that I had chips missing when I bought it… This vehicle purchase has been a nightmare for me since day 1. ONSTAR is a PRODUCT of GM and we need to hold GM and ONSTAR accountable for their product. This is a NATIONWIDE issue not just some isolated events… They need to issue a RECALL. We need to round up and UNITED is the only way this will change. Onstar will not help you. I tried and they couldn’t do anything. Gave me the runaround talking to them privately asking for quotes from the dealership to finally tell me what I should’ve known all along is that they were NOT going to help.
They need to STOP saying they can help people and DO SOMETHING about it. Push for a NATIONWIDE RECALL!
Sign me up!
We know how frustrating this concern with the OnStar module in your new Equinox must be. While we are unable to expediate any repairs or part deliveries. Our team would still be glad to connect and learn more. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I am with you! I have a 2025 Terrain and this module has done the same thing to my car! Had to get it towed in and they wanted to just take the part out and me to drive it. Not happening. It is currently in the shop and has been since July 1st. This is absolutely unacceptable as they are selling cars that are under warranty and with no parts to fix the problems that should Not be happening to brand new vehicles. We as customers buy new cars so we cna have a piece of mind about being able to get around. Only to not have piece of mind at all and big payments to go along with that!
This is happening to me now in a brand new Equinox EV. I am looking for an attorney on Monday.