Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
124 Replies
I’m having the exact same issue. I bought my 2025 Blazer a week and a half ago and the app hasn’t updated since I bought the vehicle. I can use the features of the app but it won’t update the data on the app.
Onstar was able to resolve my issues remotely but I think the issue may have been the location service with the vehicle. Go to settings then go to privacy and toggle the Onstar location service off and then back on. Some Android phones turn location services off overtime if not used. You will just need to make sure all permissions are enabled. Hopefully this helps, it took them a couple of days but it's been resolved.
You bring up a very good point, @shanef . It is important to ensure that all permissions are enabled to ensure the proper functioning of all the amazing features available to our My Chevrolet app Members. @Blazer2025 If you continue to encounter difficulties after checking that these permissions are enabled on your end, please don't hesitate to follow up with us in a private message so that we may further assist with getting your app fully up and running again. To connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again soon.
I have free months until the end of Sept as I bought a New Corvette,,,suddenly it doesn't update? I shouldn't have to "upgrade my plan...my 2nd car still gets updates. And ta think they build cars for a living and thankfully not software,
Seems I always read the stock answer from OS...yet everyone replys to their "did you reboot, drive the car, reboot", etc. Sounds like we're talking to a customer service rep at the cable company. Yet for months this thread keeps growing---telling me that nothing has been fixed.
Called today to onstar. The person did a manual sync. This did update the vehicle status. They said they are aware of the problem..I.E.Not automatically do a sync.
Seems to be working for Now
We greatly appreciate the follow up, Mitchell. Please do not hesitate to reconnect with us if you continue to experience concerns.
I see that this is still going on after 2 years…
I have a 2025 Silverado 1500 that I bought in May. The vehicle status will not stay updated even though GM/Chevrolet swears it updates every time you drive it. It’s been 25 days now since it has updated and none of the recommendations are working. GM/Chevrolet/OnStar, please get your 💩 together and fix this!
I spent 45 minutes on the phone with an OnStar Tech, trying to resolve the same issue - with absolutely no progress.
Jess, thank you for bringing this to our attention. Our team here would like to further investigate your account and assist with any available troubleshooting we can to update your Silverado's Vehicle Status. So we may, please send us a additional information to OnStar_Support via private messages. To do so, kindly select the envelope icon at the top right of your screen.
Well Helen, I would but guess what? Messages aren’t sending. I’ve tried multiple times.
“I have a 2025 Silverado 1500 that I bought in May. The vehicle status will not stay updated even though GM/Chevrolet swears it updates every time you drive it. It’s been 25 days now since it has updated and none of the recommendations are working. What other information do you need? I’m also not understanding how I bought a new truck and I’m not getting free OnStar service for at least a year. My used 2015 Camaro came with it but not a brand new truck?”
If I could add a screenshot here I would…
It appears that my app is now fully working. I received an email about it from OnStar. I hope it continues to work as it should. Thank you for your help.
Thank you kindly for this update. Again, we are more than happy to help to the best of our abilities in the future.
I am having the same problem. I have a 2024 GMC Sierra 1500, and the vehicle status information is not updating in the app. Shows that it was last connected 2 months ago. I have tried all the recommended troubleshooting (Power Cycle, delete/reinstall app, etc.), but none of that worked.
I have had the same issue since the vehicle has been new. I bought the vehicle in July 2024 and it has not worked right for the year that I have had the truck. It is very frustrating because when the app works, it is a great app. It just never works. My OnStar renewal is due in 30 days and I don’t think I’m gonna renew it cause I’m just throwing money away like I said when the app works it’s a great app. It just never works.
This is never the sort of thing that we like to hear about the experience of one of our valued OnStar Members, @squires9284. Our team recognizes how frustrating it can be when the connected services that you love and invest in aren't functioning to your satisfaction. It would be our pleasure to learn more about these difficulties to assess how we may best be able to assist. When you have a moment, please send us a private message with more details to OnStar_Support by clicking the envelop icon near the top of your screen. We'll be keeping an eye out for your response and hope to connect again soon.
I LOVE OS standard email response to your posting. Its the same response a million of us receive--rather than posting a dam fix.. I've got OS free with my new Chevy for many months, but doubt its worth for "upping" to fee paid. I'm looking forward to spending probably an hour on the phone with them tomorrow, while they (probably) try and fix mine.
Brand new ZR2 Colorado...the app worked for like an hour when I first set it up. Now I can remotely control things in the truck, but I get no vehicle status.
yup join us 1 million customers with the same problem 2025 corvette delivered in June and still diken around with OS
8/30/25 UPDATE
Called OS and they did a simple vehicle "check" update and magic--App works...took 10 minutes...