Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
Jess, thank you for bringing this to our attention. Our team here would like to further investigate your account and assist with any available troubleshooting we can to update your Silverado's Vehicle Status. So we may, please send us a additional information to OnStar_Support via private messages. To do so, kindly select the envelope icon at the top right of your screen.
Well Helen, I would but guess what? Messages aren’t sending. I’ve tried multiple times.
“I have a 2025 Silverado 1500 that I bought in May. The vehicle status will not stay updated even though GM/Chevrolet swears it updates every time you drive it. It’s been 25 days now since it has updated and none of the recommendations are working. What other information do you need? I’m also not understanding how I bought a new truck and I’m not getting free OnStar service for at least a year. My used 2015 Camaro came with it but not a brand new truck?”
If I could add a screenshot here I would…
We regret to hear of any concerns with private messages. To clarify, are you currently attempting to send us a message on your desktop or mobile device? Additionally, you can connect with our care teams in multiple ways. If you would prefer to speak with a live Advisor, you can dial 1-(888)-4ONSTAR (1-888-466-7827) or push your blue OnStar button. You can also send us an email to socialmedia@gm.com with additional details. Please be sure to include ATTN: OnStar Community/JessWilliams76 so we may locate your post.
I logged out and back in again and the messages are working now. It has been sent.