Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
I have had the same issue since the vehicle has been new. I bought the vehicle in July 2024 and it has not worked right for the year that I have had the truck. It is very frustrating because when the app works, it is a great app. It just never works. My OnStar renewal is due in 30 days and I don’t think I’m gonna renew it cause I’m just throwing money away like I said when the app works it’s a great app. It just never works.
This is never the sort of thing that we like to hear about the experience of one of our valued OnStar Members, @squires9284. Our team recognizes how frustrating it can be when the connected services that you love and invest in aren't functioning to your satisfaction. It would be our pleasure to learn more about these difficulties to assess how we may best be able to assist. When you have a moment, please send us a private message with more details to OnStar_Support by clicking the envelop icon near the top of your screen. We'll be keeping an eye out for your response and hope to connect again soon.
I LOVE OS standard email response to your posting. Its the same response a million of us receive--rather than posting a dam fix.. I've got OS free with my new Chevy for many months, but doubt its worth for "upping" to fee paid. I'm looking forward to spending probably an hour on the phone with them tomorrow, while they (probably) try and fix mine.