Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
124 Replies
I used my car yesterday, drove about 90 miles(to dealer for DCT filter change & BCM software update) it hasn't updated my current mikleage or gas, or oil. :-(
Add me to the list. 2023 Corvette not updating. Called technician support 5 times over 11 months. Works for a day then stops. Looks like this thread is 2 years old. Come ON OnStar!!
SAME ON MY '25 I just bought in June...it worked for the first week and then nothing...System Diagnostics check run from OS while on the phone--fixes it for an hour. Then right back..4th time calling tomorrow. I keep telling them I'm not alone--like a million customers are having this issue--why won't their "Techie's" fix it --they're in the GD tech business for crying outload.
this is laughable--I bitch so much I'm a great contributor according to OS.
And this sh_t also, You own a beautiful Corvette, yet last year Dec, or jan. i now have a generic picture of a silohette drwaing of a black SUV... & they(OnStar) cant fix it in 9 months now?????? Geeez, what a sh_tty IT dept...... Ive called & made a complaint to Corvette Cuisenaire in that GM need to get involved with OnStar & ask them to correct there stuff.
Same issues same old answers. Been having same issues that everybody else is having. Will not renew OS until these issues are fixed.
Add me to the list. 2019 Corvette ZR1. App vehicle data shows last updated 9 month ago. The remote start, lock unlock and location work fine. Just the data for milage, fuel, oil life, all stuck on 9 months ago.
SO,,,UPDATE on my 2025 I bought in June...called OS again this morning...they sent a diagnostic signal to the car...It reset my app to proper mileage. I told them this will last until I turn off the car and to open tech service ticket on this issue as this is my 8th call / contact with them for the same problem and no fix.. Sure enough, came out from the store and it didn't update. OS said they will email and contact me in approx 3day. I esponded it they send me another 8 emails saying to remove the app from my phone and reinstall it, start the car, then turn it off, drive for 10 minutes, etc, etc...I'll cancel my other car OS and wait for this to run out. I added to her that you all are in the tech business and there's about 5 million cars from GM that have this problem -- its your only business !!
So far its been working for about 2 full weeks....level 3 did it I guess....it just started working one morning after a whole day of calls from them.
Same issue on 2022 Silverado. The app displayed vehicle settings until 3 weeks ago. No longer shows vehicle status, but I can start, lock and unlock from the app. I have tried all the recommended steps, power cycle, uninstall/install, trusted phone, etc. I even checked the truck for trusted device. I need a solution.
We do appreciate you sharing the troubleshooting steps you have already taken. If you need an additional layer of assistance regarding your mobile app, please send us a private message moving forward with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I too am not getting updates. I have followed the troubleshooting steps without result. What next?
Having worked for 30 years as a software architect the problems with the Onstar app are the result of poor coding and nothing the user can do to fix. If Chevrolet cared they could fix the bad code in a day and send out updates to users.
I was considering an Onstar subscription for my new truck but after reading these posts I will not be doing so.
I am having this exact issue on my 2025 Silverado. Remote start, unlock, and map works fine. Vehicle status has not connected in a month. I have tried all the suggested solutions provided in this thread. Please fix this app.
Thank you for your comment. Our team is here to help in any way that we can regarding your account and service. If you continue to experience concerns with your Vehicle Status, send us a private message with additional information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. Again, when creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I am having the same issue with my 24 GMC HD2500 it's been 29 days since it last updated. I have already spent some time talking to onstar advisor while in the vehicle and has not been resolved. I have already went through all the steps to reset etc. Can anyone help?