Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
Same issue on 2022 Silverado. The app displayed vehicle settings until 3 weeks ago. No longer shows vehicle status, but I can start, lock and unlock from the app. I have tried all the recommended steps, power cycle, uninstall/install, trusted phone, etc. I even checked the truck for trusted device. I need a solution.
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I too am not getting updates. I have followed the troubleshooting steps without result. What next?
Thank you kindly for your outreach. Our team here would like some further clarification of the troubleshooting steps you have taken. To start, send us a private message, including more information regarding your mobile app. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Hi,
I too am having the same problem. I’ve done all of the troubleshooting and nothing helps. Has there been a resolution to this issue. As other users stated, everything was working fine. Now it is not. Please help. I have spent hours trying to resolve this and am very frustrated.
The only solution I found was to have Onstar change me to a higher level plan. My vehicle diagnostics stopped showing up when I renewed my plan. I think Onstar changed what is offered in each plan for vehicles older than 2025. The technical support personnel told me a higher-level plan is now required for vehicle diagnostics, the sales personnel told me my original plan I renewed still contained vehicle diagnostics. I had both groups on the phone and listened to them disagree about the plan contents. Once the technical person upgraded me to a higher-level plan vehicle diagnostics were immediately available. I have two free months of the higher plan. I hope Onstar figures out their mistake/content because in two months I will be calling back to see which plans offer vehicle diagnostics and if I am not happy I will probably just drop Onstar.