Forum Discussion
Climate control removed from app?!
When i purchased my truck a few weeks ago (2025 Silverado 1500 RST) I was able to set my climate temperature remotely from the app but it disappeared within the last week and there seems to be no resolution?
I have followed the troubleshooting steps of uninstalling and reinstalling the app logging out, logging back in resetting the infotainment head unit. Everything else seems to be working as it should except that feature now instead of showing the option to set temperature. It just shows me a timer until my truck shuts off after remote starting.
38 Replies
Been going back & forth via email with them all day only to be told the same lies & excuses again.
I was one of the first ones on this thread and been following ever since. I too had the service on my 2025 Silverado and have had no resolution. This is bonkers, I am contemplating a second truck for work and it will not be anything from Chevrolet or with Onstar. It is absolutely ridiculous that its been 9 months and there has not been a solution that is satisfactory, SHAMEFULL!
We see your recent private message and have responded, @carlosemendes. Kindly connect with us there for further support when you're able.
O was recently told that my vehicle’s system is a generation that is not supported by the OnStar system and to look out for an update!
Yeah they said that to me too but I know it’s total BS!
My truck had it when I bought it. I’ve got proof in screenshots.
One of my good friends has the exact same truck that I do we bought them in the same month from in the same State & his climate control on his app works just fine! Same “generation 11” and he has never had an issue with using it.
I just notice that the climate control app was removed just as it started to get cold out and wanted to set my truck up so it was warm when I got in. Went to set it and nothing. Every time they upgrade the app more features disappear. No option to roll back to a previous update. GM suggested that we contact ONSTAR to ask them to restore the feature. Wish they would fix it and leave it alone.
It's like how they're going to be removing apple car play and android auto in future vehicles for their own "unified in-car experience" probably screw that up so bad and simply try gaslight you to believe your vehicle never was able to play audio in the first place. you'll need to use a Bluetooth speaker for audio and a radio app on your phone to listen to FM/AM stations.... it's been 6 months since they took the climate control away and its still not back and its the time of season that was very nice to have it and use it
Hey, I just realized my truck is having the same issue. Were you ever able to get it back working?
The ability to remotely control the climate in your vehicle is an important feature to have that we wouldn't want you missing out on. For assistance, we ask you send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
No, On star & GM don’t give a F**k about their customers!
they told me I was crazy & never had that feature even with proof. Offered me 6 months of premium service but never delivered.
Its a 3 year plan included that i got when buying my truck new in 2024 for 3 years until 2027 guaranteed the price of the plan was probably tacked on somewhere in the price for the 3 years if this is what they're doing it makes me not even think about possibly then subscribing for it once it's up
I have been told the same thing. The comments almost piss me off. I wish onstar would be transparent with why they removed it. It worked fine for me up until about a month ago. Instead of calling us all liars or pretending like we are idiotic just tell us why. I have been told all the same BS.
It's probably available for the paying customers. It's a simple feature, any AI app could code it or fix it. There condescending tone about "how they know how important it is.. blabla bla..." Is disrespectful.
Very disappointing, I opened a case with OnStar and just received a call that the feature has been removed. They have me a BS line that it had to do with my operating system. The latest Samsung Android OS. This is terrible service.
Will the feature be re-enabled? Was working just fine, now its just disappointing
Try & Tell me I didn’t have the feature OnStar!
this was screenshot on 5/15/25!We regret to learn that you're still encountering these difficulties accessing the climate control features for your 2025 Chevrolet Silverado via the app, @FIGJAM247. Our team understands how important these features are to your new Silverado experience and can sympathize with the frustration that you're currently experiencing. OnStar and Chevrolet want better for our dedicated Members. It would be our pleasure to assist further with ensuring that these remote commands are restored to your satisfaction. When you have a moment, we kindly ask that you send us a private message to move forward with our best support. You only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon.
I’m sorry you’re experiencing the same thing I am. I’ve contacted GM and was directed towards Onstar. I’ve had several cases with Onstar opened to no resolve. I received an email from a specialist today saying that all though the feature was working before on the app, it wasn’t really working. They also claimed that my vehicle isn’t equipped for remote climate feature. 2025 Sierra Denali’s are definitely equipped! Opened yet another case with Onstar today as well.
The response I received from “ tier 3” on star technician was that while the feature was available to me at the initial purchase of my vehicle it was taken away with an app update because my generation (Gen 11) of vehicle doesn’t get that feature. I explained to the agent that that response was unacceptable and to escalate it further, she stated that was as far as she could escalate it, so I kindly reminded her of millions of followers on my social media platforms and I will be exposing this scam and exposing OnStar and GM together in one of my next videos unless it’s resolved & added back as a feature to vehicles 2023 and up in the next app release.
I don’t allow any company to take advantage of me large or small.
ask me how I got a full refund on a $30k tractor & a free tractor from a manufacturer that refused to acknowledge issues I brought up to them.
I’m giving them a chance to make it right before I expose them for them.Same **bleep** over & over. Just received this——
Thank you for providing us with these details, *******. Have you taken any initial troubleshooting steps such as clearing your cache or uninstalling, then reinstalling your myChevrolet app? Additionally, do you see any error codes within the app
Probably hoping that we will give up if they tell us it’s not equipped. Using it as an excuse to not want to help or fix. It most certainly worked the first couple weeks of me owning my truck.
one morning was cold & I set the heat, Latwr that day it was hot so I set the AC. Loved finding that feature.Just got a call from level 3 tech at OnStar and they’re standing firm on my vehicle not being capable of using feature. So, I’ll be calling GMC again. This doesn’t make sense!