Climate control removed from app?!

The response I received from “ tier 3” on star technician was that while the feature was available to me at the initial purchase of my vehicle it was taken away with an app update because my generation (Gen 11) of vehicle doesn’t get that feature. I explained to the agent that that response was unacceptable and to escalate it further, she stated that was as far as she could escalate it, so I kindly reminded her of millions of followers on my social media platforms and I will be exposing this scam and exposing OnStar and GM together in one of my next videos unless it’s resolved & added back as a feature to vehicles 2023 and up in the next app release. 
I don’t allow any company to take advantage of me large or small. 
ask me how I got a full refund on a $30k tractor & a free tractor from a manufacturer that refused to acknowledge issues I brought up to them. 
I’m giving them a chance to make it right before I expose them for them.