Forum Discussion
Climate control removed from app?!
O was recently told that my vehicle’s system is a generation that is not supported by the OnStar system and to look out for an update!
Yeah they said that to me too but I know it’s total BS!
My truck had it when I bought it. I’ve got proof in screenshots.
One of my good friends has the exact same truck that I do we bought them in the same month from in the same State & his climate control on his app works just fine! Same “generation 11” and he has never had an issue with using it.
A CLASS ACTION LAWSUIT IS DEFINITELY IN ORDER!!! I spoke to an ONSTAR representative about this same thing AGAIN today . She asked me for my Vehicle information and I provided it to her. She then proceeded to tell me that my 2024 Tahoe RST is a Gen 11 and unfortunately that feature is not offered to Gen 11 only Gen 12. I told her that was a bunch of BS because I had it when I bought my vehicle brand new in 2024 and once my free trial period was over with the Onstar Premium service and after the first update it mysteriously disappeared.She then proceeded to feed me another line of BS. She said the reason I along with the rest of the people out there who got screwed by GM AND ONSTAR had this feature initially was because of a "glitch" in their system so GM PURPOSELY TURNED OFF THE FEATURE and that’s why it was not available to us after the update! VERY DECEPTIVE BUSINESS PRACTICES! Definitely worth an investigation!
Your desire to get the most out of your Tahoe and the available features is certainly something we understand and support @JellyP. We recognize the provided determination may not be what you hoped to hear, though it is important to note that we are constantly working to improve experiences for our customers and your feedback is noted and taken seriously in this spirit. Our team is always a private message away at OnStar support if we can do anything to further assist you.