Forum Discussion

FIGJAM247's avatar
FIGJAM247
New Contributor II
7 months ago

Climate control removed from app?!

When i purchased my truck a few weeks ago (2025 Silverado 1500 RST) I was able to set my climate temperature remotely from the app but it disappeared within the last week and there seems to be no...
myChevrolet
Larry73's avatar
Larry73
New Contributor II
7 months ago

I’m sorry you’re experiencing the same thing I am. I’ve contacted GM and was directed towards Onstar. I’ve had several cases with Onstar opened to no resolve. I received an email from a specialist today saying that all though the feature was working before on the app, it wasn’t really working. They also claimed that my vehicle isn’t equipped for remote climate feature. 2025 Sierra Denali’s are definitely equipped! Opened yet another case with Onstar today as well.

FIGJAM247's avatar
FIGJAM247
New Contributor II
7 months ago

Probably hoping that we will give up if they tell us it’s not equipped. Using it as an excuse to not want to help or fix.  It most certainly worked the first couple weeks of me owning my truck. 
one morning was cold & I set the heat, Latwr that day it was hot so I set the AC. Loved finding that feature. 

  • Larry73's avatar
    Larry73
    New Contributor II
    7 months ago

    Just got a call from level 3 tech at OnStar and they’re standing firm on my vehicle not being capable of using feature. So, I’ll be calling GMC again. This doesn’t make sense!

    • FIGJAM247's avatar
      FIGJAM247
      New Contributor II
      7 months ago

      And they wonder why everybody is canceling their subscriptions and the company is about to go under. I’ll be going to Chevrolet on this one too.

      • Larry73's avatar
        Larry73
        New Contributor II
        7 months ago

        I’m gonna definitely let the dealer and GMC work it out!