Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
That’s unfortunate to have to go 3 times.
i hope they get their act together soon because this is terrible
Our team appreciates you bringing these recurrent concerns with your new 2024 Chevrolet Equinox EV 2RS's telematic module, Jamie. This is not the new ownership experience that OnStar and Chevrolet hope to provide for our members. Given these repeated inconveniences, we can certainly understand your present frustration. Our team would like to look into this further with you to see how we may be able to best assist you through these delays and repairs so that you can get back to what really matters with the Chevy and OnStar services you love and rely on. To proceed with this assistance, please send us a private message with some more details to socialmedia@gm.com with, "ATTN:OS Community/jamiekmiller618," in the subject line. We hope to hear from you again soon.
GMC Sierra. Bad telematics module. No ETA from GM or the alleged manufacturer of the module. Also, no loaner vehicles. Unacceptable! They told me it isn’t safe to drive…after I questioned them, now all of a sudden it’s “ok to drive”. This issue seems like a class action lawsuit.
I’m sure it’s not safe to drive. I keep getting alerts while driving and it’s pretty distracting trying to see what the notification is
I'm have the same problem. My 2024 Equinox Ev 2RS has been at the dealership for 10 days now and the told me there is ETA for the part.