MyGMC App will not connect Android phone unable to complete authorization

[T-GMCTerrain]

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with the second security access code, and I enter the code.  After that I get a message that says "Unable to complete authorization as there is no interactive call in progress.  This can be due to closing the app while authorization was in process"

I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.  

[mgwyoming]

I am having the same problem today.  Is there a fix for this? I live in Wy and depend on the app in the winter to start my GMC when it is -40 out.  I had no problem until they started this extra authentication thing.  I get the same message the others are getting.  I have reloaded the app, shut off the phone, and put the code in by getting it from another device so the app doesn't think I left.  nothing same thing over and over. What is the fix? Getting mad about paying for a service I can't use

[Neda]

After bryndavis's post, I installed it again (after uninstalling it for a few months) to try their solution, it does not even open to give that error!! It crashes before opening! 

[Advisor_Helen]

We do apologize for the delayed reply, Courtney. Thank you for bringing this error message to our attention. Our team would like to learn more and assist with any troubleshooting we can. Kindly email us at socialmedia@gm.com with ATTN: OnStar Community/ Courtneyhoffman in the subject headline. We hope to hear from you. 

[Advisor_Helen]

Reliability is one of our top priorities. If you continue to have troubles with the mobile app login, we would like to learn more and take a further look into your account details. Our team is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/ mgwyoming in the subject headline. 

[Advisor_Helen]

Thank you for bringing these errors to our attention. Again, we are here to help to the best of our abilities and we’d like to learn more about any errors you’re facing. Please email us at socialmedia@gm.com with ATTN: OnStar Community/Neda in the subject headline. We will keep an eye out for your reply.

[Maxfli11]

Ok, so I fixed my issue. This may help someone else. I recently upgraded phones, and my new phone would not login. Same issue as in this thread. I fired up my old phone to see if it would still work there and it did, but i noticed it did not ask me for a password or authentication, it came right up to my profile. So i logged out of the app on the old phone, then tried on the new phone and the authentication went through this time. Even though the phone was powered off, OnStar was still somehow attached to that phone. So My problem is solved. Hope this will help someone else. Go to your PC or anything that you have logged into your OnStar with and see if your still logged in there, Hope this helps, CIAO!

[Advisor_Jack]

This is a good point to bring up when having log-in/MFA troubles. Making sure that you're logged out on your other devices can prevent miscommunications related to authentication/verification when logging in on a new device. We appreciate your input on this matter. 

[Neda]

Nop, it's not this! (being signed-in on another device), I still get the message! .... How about you guys disable this 'authentication with sending code'; it's really not required. One year passed and we still can't use it!! ...... For me it's a total white screen, unless I chose "open in browser", and then If I continue there, again the same message!   

[Advisor_Helen]

Thank you for your ongoing follow up, Neda. We regret to hear that the suggested troubleshooting has not assisted with your concern. If you have not heard back from our internal Technical Team, or have not been in contact with them regarding this authorization message, please follow up with us via email at socialmedia@gm.com. We are here to help to the best of our abilities. 

[Maxfli11]

Okay so my previous fix about my other device being logged in could be incorrect. My new phone won't connect to it again. But I have found that my truck goes into a sleep or a hibernate as you will at some point and will not respond to anything. My key fob won't work standing in front of it nothing I have to manually hold the door button down to get it to wake up before it'll start working. Now with that said once I do that the Apple connect but until I do that it will not. There must be some sort of a shutdown or hibernate on it to save battery that I have not found out how to disable yet. But if I have to go out to the truck to wake it up so to speak to use the app. It's pretty much useless. Can anybody point me to the right settings to disable this sleep mode?