03-22-2024 03:55 AM
I purchased a pre owned 2021 Silverado in late February, and the My Chevrolet app has never worked during the whole OnStar trial period. I've reset the password, deleted and re-installed the app, and talked with an advisor twice in the car, once through the website, and talked to a technical team member by phone. Nobody has been able to resolve the issue.
Looking at the number of others having the same or similar issues, it seems that there must be a problem with the service.
03-22-2024 10:37 AM
We appreciate you bringing these mobile app concerns to our attention. Our care team would like to take a further look into your account details and make any updates moving forward. So we may, kindly email us additional details to socialmedia@gm.com with ATTN: OnStar Community/halzg in the subject headline.
4 weeks ago
Just as a follow up, I did as recommended, and received no response and no resolution to the issue.
3 weeks ago
Thank you for the follow-up. If you are still having these concerns with the myChevrolet mobile app, we would like to assist to the best of our abilities. Do not hesitate to email the address above so we may take a further look into things.