Happy to help, Marlene. To clarify, have you made sure to link your GM Account with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts.
1. Log into your GM Account via Chevrolet.com, Buick.com, GMC.com, Cadillac.com, or experience.GM.com
2. Once logged in, click on "Plans & Services” from the navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select "Send code"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the <> Account Website
8. Click "Link account" to finish.
Once you have successfully linked your accounts, please log out and then back into your app with your GM Account credentials. Should you find that these options are not visible to you on the Gm Account site, it's likely that you've already linked your accounts. If these steps do not resolve your concern, just let us know.
