myCadillac on Lyriq will not open

[alloveru]

Since day one when I purchased my 2024 Lyriq the myCadillac app in on the vehicle will not open. It goes to open then crashes. I can't uninstall or reinstall it? 

Likewise, on my phone the myCadillac app will randomly connect and update the stats from the car, but generally I am unable to connect to either precondition the car, check the status of the battery etc...

I expect more for what I pay for!

[Advisor_Helen]

We understand your position. This is not the experience that we strive to provide. Our team here would like to learn more about these ongoing mobile app concerns and assist to the best of our abilities. Please do not hesitate to email us at socialmedia@gm.com with ATTN: OnStar Community/alloveru in the subject headline. This will allow us to take a further look into your account details on our end. We hope to hear from you soon.