Unwanted voice prompts. "I can't do that. I'm off-line so I can't do that. In the meantime you ...."

[ecassatly]

I get a voice prompt at random times in my 2023 Suburban, saying "I can't do that. I'm off-line so I can't do that. In the meantime you can get direction, make calls and play radio". I have no idea what is triggering this. I also have pop-ups on the touch screen saying "This application requires a connected service subscription. To use, subscribe to a connected service plan". I do not know what application it is referring to and I ALREADY HAVE A CONNECTED SERVICE PLAN.

Onstar and my dealership tell me they have never heard of this problem before.

[Advisor_Helen]

Thank you for bringing these concerns to our attention. We do understand the frustration this has caused. Our team here would be more than happy to take a further look into your account details and assist to the best of our abilities. Please send us an email to socialmedia@gm.com with "OnStar Community/ecassatly" in the subject headline. We hope to hear from you soon.