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OnStar Collection Apps not downloading

New Contributor

I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep getting a download failure error message. I spoke to numerous OnStar advisors, and had numerous signals sent to my vehicle without any success. I was told that I had to go to the dealer and spend $150.00, only for them to tell me its not a hardware issue and to call OnStar back. I'm at my wits end because I really love this SUV, but i ready to get rid of OnStar for this. Please help me out!



This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.