That's a great question, Jenna. Our team would be happy to walk you through the process of resetting your password on your mobile app. For your awareness, when completing this process, we do recommend using the same device throughout (ex. sending the email verification from your phone and then opening the email in your phone's email app). This avoids any potential hiccups with the verification process. We have listed the steps below. If you continue to encounter difficulties after completing these, please don't hesitate to send us an email at socialmedia@gm.com, for further troubleshooting. Make sure to put, "ATTN:OS Community/jennadzitsiuk," in the subject line so we can locate your message efficiently.
Reset Password:
1. Open the mobile app and toggle to the "forgot password," button.
2. Enter the email address associated to your MyChevrolet/OnStar account into the form and click "Send Verification."
3. You should receive a 6-digit code in your inbox.
4. Return to the app and enter that code into the box provided and click "Submit."
5. You may enter your new password into the field provided and then click "Continue."
6. You will now be prompted to sign-in with your new password.
