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Hotspot won’t enable

New Contributor

This is a travesty. Multiple calls to ONSTAR and a trip to the dealer on a brand new 2023 Tahoe. ONSTAR says they will put in a work order for someone to turn on the enable button. Seriously?  How difficult can this be?  One advisor says check back in a hour. Another says four hours. Another says three to four days. Definitely have a data plan. Vehicle confirms. My Chevrolet app won’t update the hotspot enable button. Have removed and reinstalled app. Same results. Can’t someone help?  Still don’t have a hotspot over a week later!  Dealer updated all software and says ONSTAR problem that they need to fix. Also freezes my touch screen 



We appreciate you bringing these ongoing concerns to our attention. This isn't the experience we want you to have with your new vehicle. So our team may take a further look into your case details, kindly email with ATTN: OnStar Community/hselarry in the subject headline. We hope to hear from you soon.