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2G sunset

Randysrealm
Visitor

4G cellular service became available in 2009. So why, in 2014, was GM/OnStar still manufacturing their equipment with 2G technology (which was basically obsolete by 2002)? Why, in 2022, is their not an equipment upgrade option available? I have been a GM/OnStar customer since 2011 because of the OnStar services. Terrible way to treat customers.

3 REPLIES 3

Advisor_Makayla
Moderator
Moderator

We certainly understand the dissatisfaction regarding the sunset of 2G Network Services impacting OnStar. We are encouraging Members to download the OnStar Guardian App. The Guardian app provides access to crucial safety features such as: 

 

• Emergency Services
• Crisis Assist
• Roadside Assistance
• Mobile Crash Response
• Location Status

 

Additionally, you can share this experience with up to 7 family Members or friends. You can find more information about the 2G network sunset on the following page: https://www.onstar.com/us/en/support/2g-network-sunset. 
 

Foxtater
Visitor

With all due respect, @Advisor_Maria, GMs solution to this is abysmal. It is absurd that I bought a high-end Buick in 2015 that now has completely obsolete technology. If this were a 2000, okay, sure. But my car is only eight years old!

There ARE fixes other than the shell of an OnStar app (that is useless to me) - it seems that GM doesn’t want to stand behind their customers and wants to take the cheap way out.

Truly, this inaction gives me a final reason not to ever again purchase another GM vehicle.

We know this change in service is frustrating to our valued customers, and we explored several options to manage the transition. Due to a variety of factors, including semiconductor chip and other component supply shortages, there is no feasible option to replace the hardware. We encourage owners with 2G-connected vehicles to download the OnStar Guardian app and save 1.888.466.7827 in their phone’s contact list. You can find more information about the 2G network sunset by visiting: https://www.onstar.com/us/en/support/2g-network-sunset.