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pmarti6767's avatar
pmarti6767
New Contributor II
3 years ago

Refund of payments and nothing but run around and no refund

I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that...
JJoseph224's avatar
JJoseph224
New Contributor
12 months ago
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I requested my OnStar to be cancelled and ask for a refund. First time I contacted OnStar was March 19th, I was told the service was cancelled and I would be getting refunded. I waited and waited nothing. So I contact them again on April 5th. The advisor said they cancelled the service and refund has been issued and gave me a cancellation number. I'm waiting and waiting and still nothing. I'm going to have to contact again and see the status of this as I requested the refund in a timely manner and was advised I would be refunded. Getting frustrated about the lack of service.

Advisor_Ahmed1's avatar
Advisor_Ahmed1
Moderator
12 months ago
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We understand why you are frustrated with that experience. Our team wants to look into your refund concern. Please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/JJoseph224" in the subject line. We will be sure to keep an eye out for your email.

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II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:4069":{"__typename":"User","id":"user:4069","uid":4069,"login":"pmarti6767","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:19"},"email":"","messagesCount":3,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-30T03:07:29.763-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:811":{"__typename":"ForumTopicMessage","uid":811,"subject":"Refund of payments and nothing but run around and no refund","id":"message:811","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:4069"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Plans_QandA"},"conversation":{"__ref":"Conversation:conversation:811"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:811"},"body@stripHtml({\"truncateLength\":200})":" I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that...","body@stringLength":"1584","rawBody":"

I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that is happening. It shows in my transactions on the site that 3 checks have been issued but nope no check has been received. I finally after multiple calls, I had to call my bank and be charged to make sure that Onstar takes no more money. So I am charged to make sure they take no more money out, I haven't received 3 refunds of anything, tells me it takes 30 days well it is well over the 30 days from the last one and still nothing. I am tired of this BS, I guess I have to take legal action as you guys have caused my account to sit in the negative as I wasn't a subscriber and you managed to take money out of my account as I didn't budget for something I didn't have and only offer me 2 free months. Is there any way to get my refund faster now that I have had 3 times and no refunds and removed my bank information cause you guys have ruined my account and added in a different card. What do I need to do to get my money back not 30 days from now, I want it back immediately, it took you seconds to take it out. I hope you guys aren't screwing anyone else out. but it's hard when I am a student and single mom to understand why you think this is ok, I can't afford it. I want my money back now. I call and get the BS spill of oh it is coming and oh i will check into it and call you back. Nothing I want this fixed; my bills haven't been paid due to your unprofessionalism.

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We understand why you are frustrated with that experience. Our team wants to look into your refund concern. Please send us an email to socialmedia@gm.com with \"ATTN: OnStar Community/JJoseph224\" in the subject line. We will be sure to keep an eye out for your email.

","body@stringLength":"273","rawBody":"

We understand why you are frustrated with that experience. Our team wants to look into your refund concern. Please send us an email to socialmedia@gm.com with \"ATTN: OnStar Community/JJoseph224\" in the subject line. We will be sure to keep an eye out for your email.

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I requested my OnStar to be cancelled and ask for a refund. First time I contacted OnStar was March 19th, I was told the service was cancelled and I would be getting refunded. I waited and waited nothing. So I contact them again on April 5th. The advisor said they cancelled the service and refund has been issued and gave me a cancellation number. I'm waiting and waiting and still nothing. I'm going to have to contact again and see the status of this as I requested the refund in a timely manner and was advised I would be refunded. Getting frustrated about the lack of service.

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I requested my OnStar to be cancelled and ask for a refund. First time I contacted OnStar was March 19th, I was told the service was cancelled and I would be getting refunded. I waited and waited nothing. So I contact them again on April 5th. The advisor said they cancelled the service and refund has been issued and gave me a cancellation number. I'm waiting and waiting and still nothing. I'm going to have to contact again and see the status of this as I requested the refund in a timely manner and was advised I would be refunded. Getting frustrated about the lack of service.

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