Forum Discussion

pmarti6767's avatar
pmarti6767
New Contributor II
4 years ago

Refund of payments and nothing but run around and no refund

I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that...
JJoseph224's avatar
JJoseph224
New Contributor
2 years ago

I requested my OnStar to be cancelled and ask for a refund. First time I contacted OnStar was March 19th, I was told the service was cancelled and I would be getting refunded. I waited and waited nothing. So I contact them again on April 5th. The advisor said they cancelled the service and refund has been issued and gave me a cancellation number. I'm waiting and waiting and still nothing. I'm going to have to contact again and see the status of this as I requested the refund in a timely manner and was advised I would be refunded. Getting frustrated about the lack of service.

  • Anonymous's avatar
    Anonymous
    2 years ago

    We understand why you are frustrated with that experience. Our team wants to look into your refund concern. Please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/JJoseph224" in the subject line. We will be sure to keep an eye out for your email.