Forum Discussion
WiFi Hotspot - No Internet
I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot.
Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles.
23 Replies
same problem stuck in it
We regret to hear that you have been unable to use the Wi-Fi Hotspot in your vehicle. Our team would be glad to look into your concerns further. When you have a moment, please send us a private message to OnStar_Support with your VIN or OnStar Account number and full name. Please indicate if you already have devices connected to your Wi-Fi Hotspot, and any details about what is happening on your devices. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Same issue with my 24 Tahoe. Family tries to connect their devices and it shows there’s internet, yet they can’t get on anything. Frustrating!!
This is not the experience we like to hear. To further clarify, is the LED light near your OnStar hardware currently red? We highly recommend ensuring your module is not currently pending any applicable updates. If you have ongoing concerns, kindly let us know by sending a private message to OnStar_Support. We would be more than happy to take a further look into things moving forward.
I have a brand new 2025 traverse. I have had it 30 days. The wifi Hotspot worked perfectly until today, day 31 of owning the car. It will connect but with no internet. On my tablet it says, unavailable with current security settings. Yet on my phone it says WPA3 connection required. Which my new Samsung galaxy says its set to wpa2/wpa3, yet still no internet connection. Android auto works just fine. Makes no sense.
Thank you for sharing this experience with your new Traverse, Mel. Our team here would like to take a further look into your account details and assist with any in-vehicle data concerns. So we may, send us a private message to OnStar_Support moving forward. Just select the envelope icon at the top right of your screen to get started. We hope to hear from you soon.
Software update dropped 7/11/25. Give it a try..it fixed mine.
We are glad to hear that recent software updates assisted with your in-vehicle data concerns. Our team appreciates your comment.
Same issue on 2025 Buick envision. This is on going and all I get is turn off car, open door, so sorry will turn in ticket. Last lady said she would send email with instructions to fix...no email for the last week. It seems it will be easier to cancel on star and just buy a Mobil hot spot. This is the avinar trim so comes with 8 years of maps etc.
We do regret to hear of any miscommunications with our internal team. Moving forward, we can take a further look into your case and provide an additional layer of communication and support. So we may, please send us a private message with more information related to your in-vehicle data concerns. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I still have no working WiFi in my Tahoe. I have pre paid for a 3 YEAR subscription and the issue still has not been resolved! The only time it has worked is when the gave me a "FREE 1 MONTH TRIAL UNLIMITED PLAN", which makes no sense as I have a paid 3 year Subscription! It worked under the free trial, but once that expired it stopped working again.
Try a factory reset on the front infotainment. You’ll find the factory reset under Settings > Privacy. Yes, it’s hidden in Privacy menu.
A pain to have to re-do all settings/logins but hotspot worked immediately.Same issue. 2025 suburban. 3 months old. 3500 miles. No WiFi or connection. Which means no gps, no maps, it also causes problems with the garage door opener buttons popping up when we pull up to the house, they won’t pull up when we pull out of the garage either- so I have to pull out, put the car in park, toggle out of the rear view camera and open the “controls” screen to get to the garage door opener to close the garage. I understand that “no wifi” seems like a kid problem except there are several features in these vehicles that require WiFi connection— ONSTAR and SOS being 2 main ones.
Our team appreciates you bringing these concerns with your OnStar connected services to our attention, @Ahmoore. We saw your message in another thread and have replied to you there. OnStar wants a better experience for our new Members and would like to assist further. When you have a moment, please send us a private message to continue with our best assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping a close eye out for your response.
Great setup in your Tahoe, let’s get that hotspot working!
same issue
I also have a brand new 2025 Tahoe purchased 2 weeks ago with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My Front and Rear Seat Entertainment all have data. When I connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices say there is no Internet on the hot spot.
I was told this is a national issue with 2025 Tahoe. The only fix so far was they gave me a temporary 30 day data plan. However, we should have hot spot included with the vehicle purchase.
It has been torture to get it resolved, but I have had no permanent solution yet.
I bought a 2025 tahoe two weeks ago. Internet connection..hotspot stopped working yesterday..spent 4 hours on the phone with onstar. Nothing. I have 600 miles on my car. Good news though for anyone experiencing this issue. On 7/11/25 a new software update was released. It fixed it. Give it a try and hopefully it works. Take care.
Our team would like to congratulate you on your new 2025 Chevrolet Tahoe and appreciates you bringing these concerns with your OnStar connected services to our attention, Ryan. We recognize how frustrating not having access to these important features can be. OnStar wants a better first impression for our Members. We would like to offer our assistance with identifying any errors that may be causing this and determining the appropriate resolution. To move forward with this support, please send us a private message with some more details, your contact information, and your OnStar account number and/or VIN. In order to best reach us, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your response and hopes to hear from you soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.