WiFi Hotspot - No Internet

We regret to hear that you have been unable to use the Wi-Fi Hotspot in your vehicle. Our team would be glad to look into your concerns further. When you have a moment, please send us a private message to OnStar_Support with your VIN or OnStar Account number and full name. Please indicate if you already have devices connected to your Wi-Fi Hotspot, and any details about what is happening on your devices. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.