Forum Discussion
Recall/Class Action on Onstar Module ??
I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?
64 Replies
- varshakarkalaNew Contributor II
Anyone has many followers on X to tweet and get a response from GM?
- mscardona1Contributor II
There’s talk of class action but no one has really organized with a lawyer yet. I’m thinking state attorney generals for each state affected but it seems like this is a Nationwide issue. While I’m unfamiliar in this field of law I wouldn’t know where to begin. My 22 Buick is out of warranty and this repair isn’t covered at all. ONSTAR will try to reach out to have a private conversation but it is a waste of time. Remember, ONSTAR is a product of GM and is in ALL GM VEHICLES. No way are they going to go against their parent company.
GM needs to issue a NATIONWIDE RECALL. Some cars are shutting down completely, some are drivable but lack some of the safety features because the faulty module is malfunctioning the safety system causing alerts, service engine lights, and drainage of the battery mid drive. This is a dangerous and hazardous condition to drive under if driving is mandatory, like it is for me. They say “you’re fine” to drive like this but there is a potential for bodily injury if the car breaks down mid drive on a highway with no warning. Someone is going to die or get seriously injured… is that when GM is going to do something about this? They have no problem paying billions out in settlements for wrongful deaths rather than fix the issue to secure lives. This is NEGLIGENCE. It needs to end.- varshakarkalaNew Contributor II
I called GM complaint dept today and they claim this is not a widespread issue(clearly it is) and that all i can do is wait. This feels extremely unsafe especially for electric vehicles.
- larrybirk1New Contributor II
Bought a new equinox rs in late January and was in Gatlinburg Tenn. trying to get directions at 5:30 in the morning and onstar would not connect, couldn't get google maps to work either. Called onstar after we got home and they did reboots and nothing worked. Brought to dealership and was told module was bad. o time given for replacement. Totally unacceptable, if you cannot get parts maybe a different system is needed. I agree a class action lawsuit is needed. Worked at gm for 32 yrs. always have owned gm vehicles but am considering switching brands. GM get your rear in gear!!!
- Advisor_SaraModerator
We truly recognize how this concern with your OnStar module has been frustrating, and we know how much our Members rely on their services to operate reliably in their vehicles. It is our goal to restore your trust, and our team would like to connect with your involved dealership to offer added support as you proceed through repairs. When you can, send us a private message to OnStar_Support with more details of this matter. Just select the envelope icon at the top right of your screen to get started.
- tracied92New Contributor II
How do I add to this law suit? My 2022 Chevy Silverados Onstar Module doesnt work and I've been paying for Onstar all these years and cant even use it. Went to the dealership and going to cost over $700 to fix
- Advisor_SaraModerator
Thank you for bringing this concern with the OnStar hardware of your Silverado to our attention. We realize that our Members often rely on dependable access of their services and support that enhance the driving experience. With this said, our team knows how dissatisfied you must be currently feeling, and we want the chance to support you alongside your involved dealership. As soon as you have the chance, please send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
- GildaANew Contributor
How do I add to this law suit? I have a '22 Equinox RS. My OnStar stopped working. I had the antenna replaced at the dealership (that cost me $880), then they notified me that there was nothing wrong with it, that it was actually the OnStar module that was bad.
- Kuhns2New Contributor III
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
- Advisor_SaraModerator
We understand how frustrating this situation must have been for you, Gilda. Our team would be glad to connect and assist with any remaining concerns however we can. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
- Jimmie1963New Contributor
where is this supposed envelope it sure is not on my screen
- Kuhns2New Contributor III
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
- msvickyjeanNew Contributor
I'm currently experiencing issues with my Onstar. Sometimes my internet service and apps work. Other times it doesn't. I notice that it doesn't work at all when I start my car with my phone remotely. I called Onstar and they ran 3 test. One failed and I was told to take it to the dealership. I'm upset because I haven't had my Traverse for a year and I'm having this issue. This is upsetting and GM need to get it together. This is truly bad business.
- Advisor_KaylaModerator
We know how difficult it can be to experience concerns related to your OnStar Module. Please know, your frustration does not go unnoticed, and we are eager to help in this process with your services and internet. At your earliest convenience, we ask that you send us a private message to Onstar_Support with your VIN, current mileage, full contact information (email address and phone number) and the name/location of your preferred dealership team. Our team would like to see a proper resolution come to light. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
- msvickyjeanNew Contributor
Please advise how to send a direct message. Thank you