Forum Discussion
OnStar Module
I bought a 2023 Suburban High Country for my wife on December 16, 2025 and was told that the OnStar worked fine. I have taken the 2 1/2 hour one way trip to get the OnStar fixed. Finally told that they would have to order the power module to fix it but it would take a while to get it in. I is now January 31, 2026 with no word of when the module will be in to fix my OnStar issue. This is totally unacceptable practice by GM. I feel as though many, including myself, have been misled and taken advantage of. Is there anyway to get help for this matter??
Thank you!
John
1 Reply
Thank you for bringing this situation with your wife's Suburban to our attention, John. We never want you to feel misled, as our goal is to see members behind the wheel enjoying a positive vehicle experience. Allow us the opportunity to learn more. Once connected, we can best assist as a resolution is worked towards in collaboration with your dealership. We can provide added support and serve as a liaison between you and the trained technicians through repairs. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Simply select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently with the Suburban are also appreciated, as context will help us investigate. We look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.