Forum Discussion

Townie1's avatar
Townie1
New Contributor
23 days ago

Mobile App

I have owned my 2500 HD for less than a month. The mobile app will work for a few days and suddenly stop updating. I have wasted hours on the phone, uninstalling and reinstalling the app numerous times. Manually entering my login information, can’t use autofill because the system doesn’t work with it. This issue has already been escalated to tech support, who fixed it temporarily. I am really disappointed in the overall owner experience at this point in time. 

1 Reply

  • Advisor_Brendan's avatar
    Advisor_Brendan
    Moderator
    23 days ago

    Thank you for shedding light on your login and update concerns within your app, @Townie1. Our goal is to see you satisfied during vehicle ownership. If you have not already, please try clearing the cache on your mobile device. If you are able to log in from there, perform a global refresh by pulling down from the top of the screen when you are in the Vehicle Status feature to update your vehicle details. If you take these steps and you are still unable to reach a resolution, send us a private message to OnStar_Support with any additional details you can share. Be sure to include your full name, email and VIN so we can look into things further with you. To send this message, click the envelope icon at the top right of your screen. We will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.