Mobile App

Thank you for shedding light on your login and update concerns within your app, @Townie1. Our goal is to see you satisfied during vehicle ownership. If you have not already, please try clearing the cache on your mobile device. If you are able to log in from there, perform a global refresh by pulling down from the top of the screen when you are in the Vehicle Status feature to update your vehicle details. If you take these steps and you are still unable to reach a resolution, send us a private message to OnStar_Support with any additional details you can share. Be sure to include your full name, email and VIN so we can look into things further with you. To send this message, click the envelope icon at the top right of your screen. We will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.