Forum Discussion
Real-time traffic on infotainment maps missing - '24 Escalade
Hi - I have a 2024 Escalade ESV V with traditional nav (not Google Built-In) that had real-time traffic capabilities when I purchased the vehicle new - December 2024. It would show color-coded traffic flows on the maps and reroute when navigating if there was a road closure or crash. That functionality ceased to function somewhere around the 6 month mark - certainly by October 2025. I have been trying to get the service back ever since. I think I have every OnStar subscription possible including those that profess to provide navigation and traffic.
Does anyone know the service/source of traffic data on a '24 Escalade? Who is the provider? This is not a Google Built-In vehicle. HERE confirmed they provide the maps (SD card) but not real-time data. OnStar has flip flopped between suggesting I should be able to install an app - Maps+ (manufactured by MapBox) and mistakenly sharing Google Built-In reboot procedures. Maps+ is not rendered in my infotainment - I have used it in a 2026 loaner. The vehicle has been to the dealer twice for this issue, multiple OnStar cases and now a Cadillac Customer Care case. There is a lack of clarity around the source of the data and why it is not rendering on my vehicle. The dealer today told me I did not have a radio that supports traffic, only available in the highest trim levels. I have the highest trim available that year with the AKG Studio Reference infotainment system.
FYI - the infotainment firmware is dated June 2023. Searching for OTA updates produces nothing. It occurred to me that the traffic was supplied by SiriusXM in the 360L trial - they have a nav and travel subscription which supplies traffic data. SiriusXM said my vehicle does not support their traffic service. This is driving me crazy. I need a technical expert. Thanks!
1 Reply
Your connection shedding light on this situation with your Escalade is appreciated, @Zeke. Investigating, we see your existing case with our Cadillac Care Center. We can confirm that your case is being actively worked. We have also taken action to notify your owning case agent of your outreach here. For assistance moving forward, please continue to direct communication to your owning case agent and the associated parties. Should you not hear from them within the next few business days for any reason, we are happy to investigate the status of your situation and offer added support wherever possible. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.