Real-time traffic on infotainment maps missing - '24 Escalade

Allow us to learn more about the concerns you're experiencing with your Escalade, so opportunities for assistance may be explored alongside the trained technicians of your servicing dealership while they work to find a resolution, @JohnB1. To start, send us a private message with your full name and contact information, VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send this message, just click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.

Hi John - apologies for the delayed response - my vehicle has been to my local dealer 3X for this issue - Al Serra, Grand Blanc, MI.  The most recent visit involved the service manager, his technical expert, and OnStar.  The diagnosis was that my vehicle ('24 Esc ESV V) never had real time traffic flow data on maps.  Attached is an image of my Telenav menu which would suggest otherwise.  I remember traffic data in the first six months of use.   Here's a link to a Telenav solution guide -

https://m.telenav.com/website/product-resources/Telenav-Success-Story-Cadillac-Escalade.pdf

It does not mention traffic.  I reached out to Telenav to no avail.  Feel free to reach out to me here or via LinkedIn.  Thanks,