Real-time traffic on infotainment maps missing - '24 Escalade

Your connection shedding light on this situation with your Escalade is appreciated, @Zeke. Investigating, we see your existing case with our Cadillac Care Center. We can confirm that your case is being actively worked. We have also taken action to notify your owning case agent of your outreach here. For assistance moving forward, please continue to direct communication to your owning case agent and the associated parties. Should you not hear from them within the next few business days for any reason, we are happy to investigate the status of your situation and offer added support wherever possible. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.