Forum Discussion

New Contributor II

6 months ago

Onstar Module Needs Replaced

I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.

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UNACCEPTABLE","conversation":{"__ref":"Conversation:conversation:7356"},"id":"message:7356","revisionNum":1,"uid":7356,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__typename":"User","uid":32561,"login":"jamiekmiller618","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":546},"postTime":"2025-02-27T07:36:00.214-08:00","lastPublishTime":"2025-02-27T07:36:00.214-08:00","readOnly":false},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":20,"name":"New Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:40002":{"__typename":"User","id":"user:40002","uid":40002,"login":"ash","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-04-29T16:12:05.728-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:40002"},"ModerationData:moderation_data:8433":{"__typename":"ModerationData","id":"moderation_data:8433","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8433":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:40002"},"id":"message:8433","revisionNum":1,"uid":8433,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:3288"},"conversation":{"__ref":"Conversation:conversation:3288"},"subject":"Re: Onstar Module Needs Replaced","moderationData":{"__ref":"ModerationData:moderation_data:8433"},"body":"

I have a 2022 GMC under 50k miles and 2 years old, I have been having issues while driving like vibration on the steering wheel, no wifi. Took it to the dealership to fix it and it took them 1 week to get it diagnosed, and they never called me to let me know about the situation or diagnosis I always had to call them. Last Saturday the service advisor told me it's almost done and will be ready by today or on Monday. When I called yesterday the advisor told me it's almost done and it shouldn't take any longer than Tuesday. I spoke with the manager because there was no point in speaking with the advisor since I don't think he has no idea what's going on. The manager told me I need to replace the Onstar module and it's been back ordered and he has no idea when it will be delivered. When I told him about the situation he was bit rude saying I can't do anything it might take a week a month or over an year. Unacceptable, I asked to talk to his manager and he told me you can't he is in a meeting right now and he'll call back and I was pretty sure he is not gonna do it so I asked for his manager's email, then he said let me transfer you. So I spoke to the Service Director, really good guy explained everything talked with the team with on giving wrong information but he told be there nothing more than he can do because it's the manufacturer's responsibility to make products and ship them on time but unfortunately it's been back ordered and it could take about a month it get it but once delivered they can fix it in a day. Onstar have to deal with the back ordered issue, imagine buying a 75,000 dollar truck and having issues and they can't fix it on time. Totally unacceptable.

I have a 22 GMC Sierra evolution I bought this in 23 with only 44 miles when I got to 36873 OnStar went out and I was told I must pay 800 to get it fixed or just put for the 10-year plan with OnStar for nothing.. time for a class action

Our team appreciates you bringing these concerns with the OnStar hardware in your 2022 GMC Sierra, Eugene. OnStar wants a better experience for our Members. We recognize how frustrating it can be to go without reliable access to the connected services that you love and depend on while awaiting a replacement module. It would be our pleasure to learn more about this situation to assess how we may best be able to assist with the speedy resolution of this trouble. To proceed, please send us a private message with your OnStar account number, the current mileage, and the name of your participating GMC dealership. To contact us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your message and hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

I'm in the same boat here. 2023 GMC AT4X and my onstart module just \"WENT OUT\" Dealer walked to truck looked insided...never started it.. and says \"Yup its the On Star module that went out needs to be replaced, but its on backorder and no clue when they will send out new ones, Sorry but you are possilby screwed out of the next year of service that you paid for\" So hardware goes out and its my fault and the money you paid for the service is basicly a tip for what service you did recieve. Guess when its time to look for a new vehicle I will be changing brands....

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I am on the same boat as many users here with these modules.

For a month now, there has been no updates from my current dealer or GM. The only emails Onstar or CustomerCare can provide currently is a \"standard\" ....\" We are still experiencing a delay on the part(s) needed to repair\". My truck is just a sitting block at the dealer since they told me I could not drive it without the Telematic Module.

I don't believe anyone is working \"diligently\" to do anything for the GM customers. I have called multiple GM part and dealers across multiple states (Michigan, Iowa, Florida, California, and Texas) with similar results. All dealers provided me the part number #86815701 for my vehicle....and basically told me...\"Good luck finding it.....most websites say \"discontinued\" and there is no true ETA because they don't know who, when, or why.\" One of the parts specialists mentioned there being more parts being on backorder related to engine, transmission...etc.

In addition to contacting dealers, I've also emailed GM customer care directly and even reach out to Mary Barra's office, hoping to elevate the issue- but still no meaningful response or resolution. It's incredibly frustrating and disappointing to see such a lack of support.

I have been without the use of OnStar since September and I spoke with my sales rep at the dealership. As this is a well known issue, I made him call OnStar on my behalf and find out what could be done to get a prorated refund for the period I would be without the use of a subscription I was FORCED to purchase. Ultimately, they told me the dealership's OnStar liason would be able to get my contract extended for free by the number of months I was without a functional module after the replacement took place. This all hinges on when the replacement module finally becomes available.

Try reaching out to the sales representative you purchased your AT4X from or the dealership's sales manager. If you do not get a positive resolution, put them on blast on social media for selling products that have a vehicle operating system that has functionality centered around a known bad module.

My module is out too. Vehicle is a 2022. OnStar is a part of GMC why are they not doing a recall. Bad customer service OnStar and GM. Do better. Also with all these comments on your site why are you ignoring us.

Yep. Took my 2023 Yukon Denali in for an oil change at 47,000 miles. Picked it up and now the module doesn't work and needs to be replaced. $750 out of pocket with no line of sight to getting the part off backorder. What a mess GM and OnStar have on their hands. This needs to be made right.

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Exact same issue with my 2022 Yukon with 48,000 miles. Interesting correlation to all the threads I have seen on here. Defective product, no recall? Class action?

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our onstar was replaced within 6 months of buying our 22 yukon XL - now 2 years later its dead again...and the part is discontinued. literally WORTHLESS and makes so many features of our car useless. What a disappointment on a 80k plus vehicle. also...Boiler Up!

SAME. Oil change and update for the recall in my 2023 Denali - December 19 as well. I posted the details in another thread. Seems to be a flood of these failures. I'm going to try and opt-out of future updates until it just stops working.

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My onstar module just went out at a little over the warranty. Now they want me to pay for it. My Truck, 2022 Silverado is a lease and I shouldn't be held accountable for the module going out. This is BS. They need to recall the vehicles.

I'm dealing with this now. I spoke to an OnStar rep awhile back who gave me a ticket number and a GM Service Bulletin number and told me replacement of the OnStar hardware would be covered under the recall since my warranty is out. The dealership said that is incorrect and I have to pay for the repair. The fact that this hardware is failing at the 3 year mark is ridiculous and the fact that OnStar isn't paying for this is even more ridiculous. Not only is it a widespread issue, we pay for monthly OnStar service, so this should give some sort of coverage outside of the vehicle warranty. OnStar offered me 3 months of service as compensation for my trouble. GM and OnStar need to DO BETTER for their customers!!! I'm considering buying a new vehicle, anything beside a GM product.

Update...I paid almost $1,000 to have the module replaced at a local dealer. The module was on backorder but came in within about a month. The dealer replaced it on the same day I dropped it off and it seems to be working perfectly now.

How old is your vehicle? 3 years? So, they did make you pay for the part? Did you have an extended warranty? I would think an extended warranty would cover it. Trying to figure out what to do with our 2023 Chevy truck, something is draining the battery frequently, maybe the On star from what I've seen on this blog.

There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.

I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.

Reference: GM Authority Article

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