Forum Discussion
No internet connection! Help!
I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!
33 Replies
I have the same issue- the app doesn't read all the data from the car either- I call Onstar support and get a list of the usual things to do- re-install the app, log out, log back in- they sent a "reset"... nothing works. I have a 30 day trial of the top level Onstar plan- it hasn't worked since day 1. For this reason, I will not renew it. Supposedly they have an emergency plan... no idea if THAT will work, being none of the other things work. It's not worth my trouble. Onstar is not worth the money.
Our team understands that you want the most out of your OnStar services, and realize that it can be discouraging when features are not working as they should. We would be glad to connect with you and learn more about these concerns. Please send us a private message to OnStar_Support so we can begin assisting further. Just select the envelope icon at the top right of your screen to get started.
I shot an email off to the support- after the reply asking me what the version and release of the phone and app and OS I was using- I looked at the mychevrolet app... and for the very first time since I bought the car (last month) the data was updated..... I went to the car and checked and it was very close to exact. It had been static numbers since I drove it home from the dealership. (now it has 1,004 miles). I hesitate to celebrate at this point... but it seems to be working.
Same issue - subscribed to premium plan, wireless signal received by truck, but hotspot is not operational. did all the troubleshooting mentioned in the thread to no avail. When on phone w/tech support, they mentioned a number that the hotspot should have, but is missing. recommended i take to dealer. would this be an issue if i subscribed directly through at&t?
We appreciate you bringing this concern with connecting to your in-vehicle hotspot to our attention, Joseph. Our team is committed to ensuring these services are restored so that you can get back to what really matters with the truck and features which you love and rely on. With that being said, we would like to take a further look into your account to see if there is anything we can see that may be causing you to run into these difficulties with your truck. At your convenience, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/jeru-rip," in the subject line so that we may locate your message. Our team looks forward to assisting you through this further and will keep an eye out for your response.
I purchased a 2024 GMC canyon at4 and everything was fine until onstar contacted me to let me know that my trial was ending. I requested that I keep the same service I had with my 2018. I have had for many years with no issues. Once I got off the phone with onstar it stopped working and hasn't worked since. That was a week ago. I have spoketo onstar techs 3 times and they said they would escalate and would take 3 to 5 days. I still have had no luck. My wifi works great connecting to my hotspot on my phone or any other wifi. But the at&t wifi is not working. I have paid for it and onstar states my service is active. I have factory reset my infotainment system, unhooked battery. Any help please
We do appreciate you bringing this to our attention, Anthony. Our team here would like to take a further look into your account details on our end and assist with any available troubleshooting regarding your case. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/Anthony1281 in the subject headline.
It’s kinda crap I’ve talked to OnStar like that 20 times from the first day I got my car and now I’ve had it for a month and Wi-Fi shows signal but now internet connection. They always say “Oh well it all looks fine on our end…” I’m like that is awesome and all but i literally have to disconnect WiFi on my phone when I get in the car because my phone has no service!! I kept network linked for a while hoping it was just a quirk but I have had to disable network now and yet I’m supposed to pay for this service that causes me more harm than good…? No way and no help from dealership or onstar. 0/10
This doesn't sound right. Have you tried to enable your 4G LTE Wi-Fi Hotspot within your infotainment system? Depending on the year/make/model of your vehicle, there will be an option to toggle the 4G LTE Wi-Fi Hotspot On and Off. Please let us know if yours is toggled to On.
Hey everyone!
You have to pay for a data plan. Has anyone tried that?
Get the GM app and try buying the unlimited data plan.
I pay for remote start plan so I can go into the app and start my car from anywhere no matter how far away I am in the world from my car I can start it.
There it is.
Thank you for sharing your thoughts. We're glad to hear your mobile app has helped you stay connected to your vehicle, no matter where you are.
Hi have the same issue as user minard46, the LTE flashes on and off with bars and then goes blank. I have no internet service, and cannot use the apps. Any help would be greatly appreciated.
We can certainly take a further look into things on our end. So we may best assist moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/ryknow80787 in the subject headline.
We would love the chance to look into this further for you, Lauren. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/Lauren5159" in the subject line so we can best assist.
Found out a module went bad in our 2022 truck. Part just came in so hopefully but the 1st of January it will be up and working. Crazy to think something would go bad in a new truck we've only had 6 months. Just glad they figured out what was wrong! 🙂
I've gone to and fro with both Onstar and the dealer this very issue without absolutely no resolution. Really need to get this resolved by GM now.
Hi there. Please send us an email so we can learn more about your concerns and look into ways to assist. You can connect with us at socialmedia@gm.com with "ATTN: OS Community/MLeitch" in the subject line.
Just realized we're having the same problem. Called on-star and they did some stuff, that didn't work. Now, they want us to take it back to the dealer. Trying to figure out how long we have been paying for both and it hasn't been working. Blue button doesn't even work. First time we have ever had a problem with on-star or wifi since owning a truck capable for these services. UGH Stopping to dealership tomorrow on our way to doctor's appointment. Didn't pay all this money for a new vehicle to have all these headaches.